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For Companies At a Glance
- Tasks: Ensure seamless unit handover and manage defects for property owners.
- Company: Join Knight Frank, a leading global real estate consultancy with a rich history.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in property management while enhancing customer experiences.
- Qualifications: Experience in unit handover, strong communication, and organisational skills.
- Other info: Embrace continuous learning and development in a collaborative workplace.
The predicted salary is between 36000 - 60000 £ per year.
Who are we
Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.
Our People are passionate about, and committed to, making our business inclusive and diverse. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate.
About The Role
As a Customer Service Officer / Executive, you’ll play a crucial role in ensuring a seamless experience for property owners during both unit handover and defects management. Your ability to communicate effectively and prioritize customer satisfaction will be key in delivering exceptional service to our clients.
What You Will Be Doing
- Pre-Handover Inspections: Conduct detailed inspections of units before handover, identify defects, and work closely with contractors to ensure prompt resolution.
- Handover Process: Coordinate handover schedules with the developer, guide owners through the handover, and address any inquiries about unit interiors.
- Defects Management: Act as the liaison between owners and contractors, ensuring timely defect resolutions.
We’re Looking For Someone Who’s:
- Experienced in unit handover and defects management.
- A strong communicator with a customer-first mindset.
- Highly organized and detail-oriented.
- Comfortable working independently, yet a team player.
If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!
Competitive salary.
Customer Service Officer / Executive (Unit Handover & Defects Management) employer: Knight Frank Pte Ltd
Contact Detail:
Knight Frank Pte Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer / Executive (Unit Handover & Defects Management)
✨Tip Number 1
Get to know the company! Research Knight Frank and understand their values, especially around client centricity and collaboration. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Officer, you'll need to navigate complex situations with ease. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any questions that come your way.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or timelines. This will demonstrate your ability to juggle responsibilities effectively, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Knight Frank team.
We think you need these skills to ace Customer Service Officer / Executive (Unit Handover & Defects Management)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Service Officer role. Highlight any previous experience in unit handover and defects management, as well as your strong communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be sure to mention specific examples of how you've navigated complex situations in the past.
Showcase Your Organisational Skills: Since this role requires managing multiple tasks and timelines, make sure to highlight your organisational skills in your application. Share examples of how you've successfully juggled various responsibilities in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Knight Frank Pte Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of unit handover and defects management. Familiarise yourself with common issues that arise during this process and think about how you would handle them. This will show your potential employer that you're not just interested in the role, but that you’re also knowledgeable about it.
✨Showcase Your Communication Skills
As a Customer Service Officer, communication is key. Prepare examples of how you've effectively communicated with clients or resolved conflicts in the past. Be ready to demonstrate your customer-first mindset and how you can navigate complex situations with ease.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Bring along a portfolio or notes that showcase your ability to manage multiple tasks and timelines. Discuss specific tools or methods you use to stay organised, as this will resonate well with the role's requirements.
✨Emphasise Teamwork and Collaboration
While you may be comfortable working independently, it's important to show that you can also be a team player. Share experiences where you collaborated with others to achieve a common goal, especially in a customer service context. This will align with the company's values of inclusivity and teamwork.
