Operations Coordinator | Weybridge - FTC

Who are we

Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 markets, 600+ offices, and 20,000+ people.

At the heart of all we do are our clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.

Our people are passionate about making our business inclusive and diverse. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm.

About The Role

Knight Frank is looking to hire an Operations Coordinator to assist the Sales Team in Elmbridge based in the Weybridge office. This position is offered on a 12-month Fixed Term Contract as maternity cover.

Responsibilities:

• Customer Experience: Provide an exceptional internal and external customer experience in every interaction, assist in answering incoming calls, maintain a tidy office and reception area, assist the Department Head with Customer Experience initiatives, drive Net Promoter Scores through customer journey improvement initiatives, refer clients to a wide range of Knight Frank services.
• Sales Administration: Work with Operations teams to provide a high level of support to the Office Head and office team.
• Property Listings: Create new property activity records, order Land Registry title checks, register new instructions, create template letters and forms.
• Best Practice & Compliance: Manage CDD processes for clients, deliver and adhere to compliance measures, liaise with clients to obtain necessary documents, ensure correct naming conventions are used on property files, maintain and organise the G:Drive.
• Accounts: Accurately generate sales invoices, ensure accurate records are maintained across all reports, reconcile figures monthly.
• General Administration: Prepare reports for meetings, act as an office troubleshooter, carry out monthly reporting, mentor new Business Support team members.
• Local Marketing: Create mailers, property brochures, update property listings, maintain the look and feel of the office, assist in meeting marketing deadlines.
• Health, Safety & Information Security: Demonstrate knowledge of ISO regulations, ensure clear desk policies are followed, manage confidential files appropriately.
• Operations: Code office invoices, monitor management reporting, assist the team with expense submissions.
• Facilities: Manage office facilities, arrange contractors and maintenance works, maintain office equipment.

Particular Aptitudes & Skills Required:

• Minimum of 2 years' experience in a similar operations or administration role.
• Proficient in Microsoft Office applications.
• Flexible, adaptable and collaborative approach.
• Calm under pressure.
• Excellent standard of written and spoken English.
• Diligent and efficient with strong attention to detail.
• Self-motivated with a proactive approach.
• Strong team player.

Competitive salary.