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For Companies At a Glance
- Tasks: Show prospective buyers around properties and provide excellent customer service.
- Company: Join Knight Frank, a leading global real estate consultancy with over 27,000 passionate people.
- Benefits: Enjoy a competitive salary and the opportunity to work in a collaborative environment.
- Why this job: Be an ambassador for a trusted brand while making a positive impact in your community.
- Qualifications: Experience in a client-facing role and a full clean driving licence are essential.
- Other info: This is a part-time position covering the West Oxfordshire area.
Who are we
At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.
Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve.
Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.
About The Role
Covering the West Oxfordshire area, the Viewing Assistant will be responsible for showing prospective buyers around properties, whilst delivering an outstanding level of customer service and demonstrating strong local area insights. Acting as an ambassador for our global firm, you will use a personal approach to ensure our customers have a positive, valuable and seamless experience across all aspects of the viewing process.
Responsibilities:
- Be an ambassador for your office by creating a positive first impression as the first point of contact
- Provide comprehensive and detailed feedback about viewings to the office
- Have the ability to identify clients’ needs and generate further viewings and referrals
- Communicate fully with all concerned to ensure that sales are managed in an efficient and professional manner
- Build and maintain goodwill, confidentiality and trust with prospective and existing clients at all times in order to foster the professional image of the Partnership
- Confidently share local knowledge with the office and clients
- Enhance knowledge of Knight Frank services for the purpose of cross selling to potential purchasers
- Attend mandatory training to support this role
Key Experience Required:
- Experience in a client facing role
- Own a car with a full clean licence
- Good understanding of the sales process
- Regular availability
- Basic IT skills
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Viewing Assistant | Oxford employer: Knight Frank Group
Contact Detail:
Knight Frank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Viewing Assistant | Oxford
✨Tip Number 1
Familiarise yourself with the local property market in Oxford. Understanding the unique features and selling points of properties in the area will help you engage effectively with potential buyers during viewings.
✨Tip Number 2
Practice your customer service skills. As a Viewing Assistant, you'll be the first point of contact for clients, so being friendly, approachable, and knowledgeable will create a positive impression and enhance the viewing experience.
✨Tip Number 3
Network with local real estate professionals and attend community events. Building relationships within the industry can provide valuable insights and referrals that may benefit your role as a Viewing Assistant.
✨Tip Number 4
Be prepared to share your own experiences and insights about the properties you show. Personal anecdotes can make the viewing more relatable and engaging for potential buyers, helping them envision their future in the home.
We think you need these skills to ace Viewing Assistant | Oxford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and key experience required for the Viewing Assistant position. Tailor your application to highlight relevant skills and experiences.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and real estate. Mention any previous client-facing roles and how they have prepared you for this position.
Highlight Local Knowledge: Since the role requires strong local area insights, make sure to include any relevant knowledge about West Oxfordshire in your application. This could be about the property market or community features that would benefit potential buyers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a client-facing role.
How to prepare for a job interview at Knight Frank Group
✨Research Knight Frank
Before your interview, take some time to learn about Knight Frank's history, values, and services. Understanding their commitment to client relationships and community impact will help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
As a Viewing Assistant, you'll be the first point of contact for clients. Be prepared to discuss your previous experiences in customer-facing roles and how you've successfully handled client needs and feedback.
✨Demonstrate Local Knowledge
Since the role requires strong local area insights, think of specific examples where your knowledge of Oxford or the surrounding areas has benefited clients. This will show your potential employer that you can provide valuable information during property viewings.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, and how Knight Frank supports its employees in achieving their potential.
