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For Companies At a Glance
- Tasks: Show prospective buyers around properties and provide exceptional customer service.
- Company: Knight Frank is a leading independent real estate consultancy with over 740 offices worldwide.
- Benefits: Enjoy flexible remote work options and a competitive salary.
- Why this job: Be part of a diverse team that values your input and fosters personal growth.
- Qualifications: Experience in a client-facing role and a full clean driving licence are required.
- Other info: This role is fully remote, covering the South Somerset area.
At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.
About The Role
Covering the South Somerset area, the Viewing Assistant will be responsible for showing prospective buyers around properties, whilst delivering an outstanding level of customer service and demonstrating strong local area insights. Acting as an ambassador for our global firm, you will use a personal approach to ensure our customers have a positive, valuable and seamless experience across all aspects of the viewing process.
Responsibilities:
- Be an ambassador for your office by creating a positive first impression as the first point of contact
- Provide comprehensive and detailed feedback about viewings to the office
- Have the ability to identify clients’ needs and generate further viewings and referrals
- Communicate fully with all concerned to ensure that sales are managed in an efficient and professional manner
- Build and maintain goodwill, confidentiality and trust with prospective and existing clients at all times in order to foster the professional image of the Partnership
- Confidently share local knowledge with the office and clients
- Enhance knowledge of Knight Frank services for the purpose of cross selling to potential purchasers
- Attend mandatory training to support this role
Key Experience Required:
- Experience in a client facing role
- Own a car with a full clean licence
- Good understanding of the sales process
- Regular availability
- Basic IT skills
Competitive salary.
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Viewing Assistant | Bath & South Somerset employer: Knight Frank Group
Contact Detail:
Knight Frank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Viewing Assistant | Bath & South Somerset
✨Tip Number 1
Familiarise yourself with the local property market in Bath and South Somerset. Understanding the unique features of the area, including popular neighbourhoods and property types, will help you engage effectively with potential buyers during viewings.
✨Tip Number 2
Practice your customer service skills by role-playing viewing scenarios with friends or family. This will help you become more comfortable and confident when interacting with clients, ensuring you create a positive first impression as their main point of contact.
✨Tip Number 3
Network with local real estate professionals and attend community events to build relationships and gain insights into the market. This can enhance your local knowledge and provide valuable connections that may lead to referrals.
✨Tip Number 4
Stay updated on Knight Frank's services and offerings. Being knowledgeable about what the company provides will enable you to confidently cross-sell to potential buyers and demonstrate your commitment to their needs.
We think you need these skills to ace Viewing Assistant | Bath & South Somerset
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and key experience required for the Viewing Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and real estate. Use specific examples from your past experiences to demonstrate your ability to create positive first impressions and build client relationships.
Highlight Relevant Experience: Make sure to emphasise any previous client-facing roles you have held. Detail your understanding of the sales process and how you have successfully managed client interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Knight Frank Group
✨Research Knight Frank
Before your interview, take some time to learn about Knight Frank's history, values, and services. Understanding their commitment to client-centricity and community impact will help you align your answers with their ethos.
✨Showcase Your Local Knowledge
As a Viewing Assistant, local insights are crucial. Be prepared to discuss the Bath and South Somerset area, including property trends and amenities. This will demonstrate your ability to connect with clients and provide valuable information.
✨Emphasise Customer Service Skills
Highlight your experience in client-facing roles and how you've successfully managed customer relationships. Share specific examples of how you've gone above and beyond to ensure a positive experience for clients.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, and Knight Frank's future goals. This shows your genuine interest in the position and the company.
