Tenancy Progressor | London - Maternity Cover

Who are we

Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve.

About The Role

The Tenancy Progressor is an essential role within our Residential Lettings division, responsible for managing the administrative aspects of tenancy progression. This role is designed for individuals with a keen eye for detail and the ability to handle multiple tasks efficiently. The Tenancy Progressor ensures that all tenancy agreements and related documentation are processed accurately and in a timely manner.

The successful candidate will be flexible, confident, self-motivated, organised, and pro-active with good computing skills and excellent administration skills. This role requires an individual with the ability to communicate and deal with others at all levels in a polite, professional, friendly, and helpful manner, both face to face and over the telephone.

Experience required:

• 2+ years’ experience in a Lettings role
• ARLA Level 2 qualification completed or working towards
• Proven track record of managing high volumes of work and complex client requirements

Operational Efficiency:

• Manage high volumes of work to ensure smooth scaling of workload.
• Verify data quality and compliance of work received.
• Carry out due diligence checks on tenants, occupiers, and other relevant persons prior to the start of the tenancy.
• Draw up tenancy agreements and produce letters and emails.
• Set up rents and charges, produce initial invoices, and trace funds received.
• Communicate with internal teams, landlords, tenants, occupiers, and other relevant persons.
• Arrange inventory and check-in processes.
• Assist with queries from tenants, landlords, and relevant persons on tenancy paperwork.
• Request and collect references and guide tenants through the referencing process.
• Arrange Right to Rent checks and register deposits under the Tenancy Deposit Scheme.
• Liaise with the Knight Frank Promise Safety Team to ensure safety certificates are valid and sent to the appropriate parties.
• Work with internal teams to support new tenancies, including tenant changeovers, landlord changeovers, addendums, and deeds of surrender.
• Maintain organization of important documents and files.
• Work to tight deadlines to move in prospective tenants while under pressure.
• Provide prescribed information to all tenants and relevant persons prior to the start of the tenancy.
• Record smoke alarm confirmation on the first day of tenancy and send safety certificates to all tenants and occupiers.

Client Management:

• Engage key clients with unique requirements to deliver tailored solutions and strengthen relationships.
• Deal with larger clients and adapt to their processes.
• Assist team members and internal teams with complex queries.
• Check and assist with drafting special clauses.

Expert Knowledge:

• Offer advanced insights to address complex challenges and deliver unparalleled advice to clients.
• Navigate intricate legal and compliance risks to ensure contracts are beneficial and risk-averse.
• Display knowledge and ensure compliance with best practices and current legislation relating to the lettings industry.

Support and Collaboration:

• Provide expert guidance to colleagues to foster professional development and elevate team performance.
• Champion the customer experience and assist with the implementation of customer experience initiatives.
• Communicate and deal with internal and external customers at all levels in a polite, professional, friendly, and helpful manner.

Information Security:

• Liaise with and raise security incidents or weaknesses with the Security Analyst.
• Display knowledge of GDPR regulations and handle sensitive information following data protection guidelines.

Competencies:

• Accountability: Work autonomously to produce individual work with minimal need for guidance.
• Agility: Adapt to changing requirements or ambiguous situations affecting individual performance.
• Business Acumen: Understand the firm’s service lines and identify and control all risks to individual work.
• Drive & Resilience: Ensure an active interest, an appropriate pace, and a positive attitude when individually under pressure.
• Feedback & Learning: Proactively gather feedback to evaluate individual skills and knowledge.
• Inclusion: Adapt individual behaviour to respect different situations or people.
• Professional Standards: Act in line with the firm’s values, standards, and practices.
• Strategic Thinking: Plan, develop, and deliver individual work plans successfully.
• Teamwork & Collaboration: Build individual trust through showing consideration of clients, stakeholders, and colleagues.
• Technical Knowledge: Apply specialist technical knowledge for individual role, and maintain CPD requirements.

Competitive salary. Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.