Senior Property Manager

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

• Administer and oversee the operations of assigned property portfolio
• Grow Knight Frank Property Management portfolio thereby meeting annual budget

Responsibilities

• Oversee the management of Knight Frank managed properties, including building operations and administration, client/tenant relations, leasing, and financial reporting.
• Build tenant satisfaction ensuring prompt follow-up on escalated issues, and approving tenant events.
• Ensure rent leases are renewed when due and all documentations are properly signed and filed.
• Ensure all new occupants receive and sign their lease agreement before moving into the property.
• Prepare detailed monthly, quarterly, and annual property/service charge reports/accounts and budgets forward same to clients and tenants.
• Work with Finance department to prepare service charge accounts and reviews same for all managed properties.
• Manage vendor relationships with security, janitorial, landscaping, including the bidding process and performance requirements.
• Provide leadership to the property management team, creating a positive work environment and maintaining team morale.
• Recommends changes to rents and fees in accordance with market changes and advise client of same.
• Prepares and develops annual property management operating budget.
• Oversee administration, management, contract compliance and maintenance of all KF managed property.
• Develop and implement related property management policies and procedures.
• Manage the operational and fiscal activities of the department to include: staffing levels, budgets and financial goals.
• Work with the Facility Management department to develop, implement and monitor preventive maintenance and capital improvement plans for all properties under KF management.
• Supervise Property Management staff and review/monitor their performance for professional conduct with tenants, other staff consistently within the KF policy.
• Attend appropriate federal, state, private, and local housing meetings and be primary contact person with state program representatives as well as entities to which KF provides property management services under contract.
• Oversees and manages all Property management compliance related requirements.
• Ensures all managed properties are fully tenanted.
• Conduct prospects on site inspections, advising them on the suitability and value of the property of interest.

Qualifications/Education Required:

• Bachelor’s degree in Estate Management or related discipline from a reputable University (2nd Class Upper).
• Chartered member of Nigerian Institution of Estate Surveyors & Valuers (NIESV).
• Member of Estate Surveyors and Valuers Registration Board of Nigeria (ESVARBON).
• Minimum of 12-15 years’ multi-tenanted property management experience.

Knowledge, Skills and Attributes required to execute the job:

• Strong People management skills.
• Excellent Market Research skills.
• Smart negotiation skills.
• Excellent communication skills.
• Excellent writing skills.
• Ability to make quick judgement and decision on issues as they arise.
• Excellent interpersonal skills.
• Strong analytical skills.
• Systems & IT competence: MS Word, MS Excel, MS PowerPoint, MS Outlook.

Competitive salary. Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.