At a Glance
- Tasks: Support daily operations and enhance customer experience in a fast-paced office environment.
- Company: Join Knight Frank, a leading global real estate consultancy with a collaborative culture.
- Benefits: Competitive salary, opportunities for growth, and a supportive team atmosphere.
- Other info: Flexible, inclusive workplace that values your voice and ideas.
- Why this job: Be at the heart of a dynamic team, making a real impact on client experiences.
- Qualifications: Experience in administration or business support, with strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934.
Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.
We work responsibly in partnership to enhance people’s lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients.
A relationship built on trust is vital.
As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.
Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse.
We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring.
We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve.
Our collaborative and engaged teams provide excellent and dedicated client service.
In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.
Learn more about what sets us apart here.
About The Role
Knight Frank is looking to hire an Operations Coordinator to join our highly successful London Sales Richmond Office.
This is a varied and fast-paced role where you'll be at the heart of the office, supporting colleagues, clients and senior stakeholders while helping to ensure the smooth running of daily operations.
What you'll be doing
- Customer Experience
- Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores
- Assist in answering incoming and outbound calls and welcoming clients
- Managing and coordinate external enquiries
- Refer clients to a wide range of KF services
- Sales administration
- Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system
- Adhere to and enforce best practice, compliance and client due diligence processes throughout the sales process
- Liaise with clients, other business service lines and external contractors professionally
- Accurate generation of final account invoices and credit notes
- Finance
- Manage approvals of office contractor invoices
- Assist team with submission of expenses if required
- Submit Saturday staff timesheets Office Management
- Maintain a tidy and well-organised office environment, ensuring all required safety checks are completed and accurately logged
- Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required
- Assist with office refurbishment or relocation programmes
- Assist with implementing ISO regulations in office and external audits
- Adhere to and enforce GDPR, data and IT security regulations
- Operations
- Prepare reports for management meetings
- Ensure accurate performance, holidays and absence records and reports are maintained
- Manage team diaries accordingly
- Manage Saturday rota
Explore more about the office and team here: https://www. knightfrank. co. uk/offices/richmond-estate-agents
Competitive salary
Please note: this is a Direct Search led by Knight Frank.
What we're looking for
- Prior experience in a business support, administration or front of house role
- Flexibility, adaptability and a co-operative attitude.
- Excellent organisational skills with strong attention to detail and effective diary management
- Excellent standard of English grammar and spelling.
Your trusted partners in property.
We work responsibly in partnership to enhance people’s lives and environments.
Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.
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Operations Coordinator | Richmond employer: Knight Frank Group
Knight Frank is an exceptional employer that prioritises the growth and well-being of its employees, offering a collaborative and inclusive work culture in the vibrant Richmond area. With a commitment to professional development and a focus on delivering outstanding client service, employees are empowered to contribute their ideas and make a meaningful impact within the real estate sector. The company's dedication to diversity and innovation ensures that every team member feels valued and has the opportunity to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator | Richmond
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Knight Frank Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Knight Frank Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Knight Frank Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Operations Coordinator | Richmond
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Operations Coordinator | Richmond role at Knight Frank Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Knight Frank Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Knight Frank Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Knight Frank Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Knight Frank Group.
