Operations Coordinator - Mayfair

Who are we

Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 markets, 600+ offices, and 20,000+ people.

At the heart of all we do are our clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.

Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

About The Role

Knight Frank is looking to hire an Operations Coordinator to join our highly successful London Sales Mayfair Office.

Responsibilities:

• Customer Experience
  • Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
  • Assist in answering incoming and outbound calls and welcoming clients.
  • Managing and coordinating external enquiries.
  • Refer clients to a wide range of KF services.
• Sales Administration
  • Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system.
  • Adhere to and enforce best practice, compliance and client due diligence processes throughout the sales process.
  • Liaise with clients, other business service lines and external contractors professionally.
  • Accurate generation of final account invoices and credit notes.
• Finance
  • Manage approvals of office contractor invoices.
  • Assist team with submission of expenses if required.
  • Submit Saturday staff timesheets.
• Office Management
  • Maintain a tidy and well-organised office environment, ensuring all required safety checks are completed and accurately logged.
  • Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required.
  • Assist with office refurbishment or relocation programmes.
  • Assist with implementing ISO regulations in office and external audits.
  • Adhere to and enforce GDPR, data and IT security regulations.
• Operations
  • Prepare reports for management meetings.
  • Ensure accurate performance, holidays and absence records and reports are maintained.
  • Manage team diaries accordingly.
  • Manage Saturday rota.

Experience Required:

• Prior experience in a business support, administration or front of house role (preferred but not required).
• Flexibility, adaptability and a co-operative attitude.
• Excellent organisational skills with strong attention to detail and effective diary management.
• Excellent standard of English grammar and spelling.

Competitive salary. Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.