Operations Coordinator | London Sales

Who are we

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.

Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve.

Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

Knight Frank is looking to hire an Operations Coordinator to join one of our Prime Central London offices.

Role:

The London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in a Prime Central London office, as well as providing support to the wider London office network and Operations team. You will report into the Head of London Sales Operations and Operations Executive, with day-to-day input from the Department Sales Head.

Responsibilities:

• Deliver exceptional customer service in all internal and external interactions.
• Support the team by answering calls, greeting clients, and gathering accurate information.
• Maintain a tidy and professional office and reception area.
• Assist with implementing customer experience initiatives to enhance client satisfaction.
• Provide detailed sales administration support to negotiators, ensuring accuracy and consistency.
• Create and manage contacts, property records, and documentation using the CRM system.
• Coordinate due diligence processes and ensure compliance with best practice standards.
• Liaise with clients to collect necessary documents and support audit improvements.
• Generate and process sales invoices, contractor payments, and staff expenses.
• Produce reports for clients and internal meetings; act as a CRM system troubleshooter.
• Create marketing materials and manage property listings across various platforms.
• Liaise with external suppliers to organise EPCs, photography, and floorplans.
• Oversee office health & safety checks, information security, and GDPR compliance.
• Manage office supplies, contractors, IT equipment, and support refurbishment projects.
• Coordinate team rotas, timesheets, and organise internal team events.

Key Experience Required:

• 3 years+ experience in a similar operations or administration role preferred.
• Proficient with Microsoft office packages.
• Flexibility, adaptability and a co-operative attitude.
• Excellent standard of English grammar and spelling.
• Strong attention to detail.

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.