At a Glance
- Tasks: Support the Kings Cross and Islington offices with operations and customer experience.
- Company: Join Knight Frank, a leading global real estate consultancy with a collaborative culture.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real impact in a role that enhances client experiences and supports innovative projects.
- Qualifications: 3+ years in operations or administration, strong attention to detail, and teamwork skills.
The predicted salary is between 31500 - 38500 £ per year.
Who are we
Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 markets, 600+ offices, and 20,000+ people.
At the heart of all we do are our clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.
A true partnership is a balanced one, and our people are passionate about making our business inclusive and diverse. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm.
About The Role
Knight Frank is looking to recruit an Operations Coordinator to join our London Lettings department, supporting our Kings Cross and Islington Offices. This position is offered on a 12-month fixed term contract basis.
Responsibilities:
- Customer Experience
- Provide an exceptional internal and external customer experience in every interaction.
- Assist in answering incoming and outbound calls and welcoming clients, taking accurate information.
- Maintain a tidy office and reception area.
- Assist Department Head with implementation of Customer Experience initiatives.
- Help drive net promoter scores through customer journey improvement initiatives.
- Refer clients to a wide range of KF services including Commercial and the Global network.
- Lettings Administration
- Work with Operations teams to help provide a level of support within agreed timeframes to Department Head, office team and other departments.
- Create and manage new property records and instructions on our in-house system.
- Ensure HUB records are accurate and maintained.
- Order land registry title checks and confirm correct ownership.
- Create template letters and forms (including marketing recommendation reports, terms and conditions etc.).
- Liaise with clients to obtain necessary documents.
- Organise and upload EPCs, photos and floorplans (with external suppliers).
- Distribute portal enquiries and assist with relocation corporate searches if required.
- Assist with preparing reports for weekly, monthly and ad hoc meetings.
- Terminate tenancies when instructed.
- Best Practice
- Assisting with KYC/CDD process for clients and counterparties.
- Display knowledge and ensure compliance of best practice.
- Ensure correct naming conventions and accurate notes are used on all property files.
- Completing monthly reporting (EPC, R2R reports).
- Ensure the correct procedure is followed when handling keys.
- Finance
- Coding of contractor invoices in Working Life.
- Process Joint Agency invoices with accounts.
- Display an understanding of accounts systems and processes (statements, ledgers and charges).
- Monitor reporting on Power Bi.
- HSE, Facilities and Information Security
- Ensure clear desks and clear screen policies are followed.
- Follow storage and archive protocols.
- Ensure confidential files are treated correctly.
- Liaise and raise security incidents or weaknesses with the Data Protection team.
- Adhere to GDPR, data and IT security regulations.
- Monitor and keep an accurate record of key storage within the office.
- Manage and ensure all necessary safety checks are completed and logged on a weekly, monthly and annually basis via a third-party platform.
- Arrange works/contractors when required.
- Order stationery and hardware as required.
- Assist with office refurbishment or relocation programmes.
- Display knowledge of ISO regulations and implement in office.
- Ensure all new starters are aware and sent the Health & Safety protocols and relevant risk assessments are completed/logged.
- Set and implement annual sustainability targets with the assistance of the Health and Safety team.
- Operations
- Be a trouble shooter with system processes and procedures.
- Collaborate with wider teams to support offices as and when required.
- Support with new starter and team training.
- Contribute to the roll out of new initiatives and projects.
- Demonstrate high competence in all KF systems (working life, HUB, QUBE, Global life, NorthRow).
- Help train and support the onboarding process for new team members within the office.
- Local Marketing
- Create or review property descriptions for new and existing properties prior to launch.
- Monitor and update property listings.
- Manage any unsubscribe requests in HUB and marketing platforms.
- Assist with the organisation of local offices/sponsorship events.
- Supply imagery and property information for publications, marketing campaigns and PR.
- Create marketing collateral including property brochures, window cards, advertising mailers and pitching materials.
- Adhere to marketing guidelines, regulations and deadlines.
Professional experience and personal skills profile:
- 3 years+ in a similar operations, administration or secretarial role preferred.
- Proficient with Microsoft Office packages.
- Flexibility, adaptability and a co-operative attitude.
- Calm under pressure.
- Excellent standard of English grammar and spelling.
- Diligent and efficient.
- Strong attention to detail.
- Self-motivated and team player.
Competitive salary.
Operations Coordinator | Kings Cross & Islington (12-Month FTC) employer: Knight Frank Group
At Knight Frank, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity and inclusion. Our St John's Wood office provides a supportive environment where Sales Managers can thrive, with ample opportunities for professional growth and development. We empower our employees to take ownership of their roles, fostering innovation and collaboration while ensuring that every team member's contributions are recognised and celebrated.
