At a Glance
- Tasks: Support daily operations and enhance customer experience in a fast-paced office environment.
- Company: Join Knight Frank, a leading global real estate consultancy with a collaborative culture.
- Benefits: Competitive salary and opportunities for personal and professional growth.
- Other info: Enjoy a vibrant workplace that values diversity and innovation.
- Why this job: Be at the heart of a dynamic team, making a real impact on client experiences.
- Qualifications: Experience in administration or front-of-house roles, with strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Who are we
Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 markets, 600+ offices, and 20,000+ people.
At the heart of all we do are our clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.
Our people are passionate about making our business inclusive and diverse. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm.
About The Role
Knight Frank is looking to hire an Operations Coordinator to join our highly successful London Sales Chiswick Office. This is a varied and fast-paced role where you'll be at the heart of the office, supporting colleagues, clients and senior stakeholders while helping to ensure the smooth running of daily operations.
What you'll be doing:
- Customer Experience
- Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
- Assist in answering incoming and outbound calls and welcoming clients.
- Managing and coordinating external enquiries.
- Refer clients to a wide range of KF services.
- Sales Administration
- Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system.
- Adhere to and enforce best practice, compliance and client due diligence processes throughout the sales process.
- Liaise with clients, other business service lines and external contractors professionally.
- Accurate generation of final account invoices and credit notes.
- Finance
- Manage approvals of office contractor invoices.
- Assist team with submission of expenses if required.
- Submit Saturday staff timesheets.
- Office Management
- Maintain a tidy and well-organised office environment, ensuring all required safety checks are completed and accurately logged.
- Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required.
- Assist with office refurbishment or relocation programmes.
- Assist with implementing ISO regulations in office and external audits.
- Adhere to and enforce GDPR, data and IT security regulations.
- Operations
- Prepare reports for management meetings.
- Ensure accurate performance, holidays and absence records and reports are maintained.
- Manage team diaries accordingly.
- Manage Saturday rota.
What we're looking for:
- Prior experience in a business support, administration or front of house role.
- Flexibility, adaptability and a co-operative attitude.
- Excellent organisational skills with strong attention to detail and effective diary management.
- Excellent standard of English grammar and spelling.
Competitive salary. Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Operations Coordinator | Chiswick employer: Knight Frank Group
At Knight Frank, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity and inclusion. Our St John's Wood office provides a supportive environment where Sales Managers can thrive, with ample opportunities for professional growth and development. We empower our employees to take ownership of their roles, fostering innovation and collaboration while ensuring that every team member's contributions are recognised and celebrated.
