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- Tasks: Be the friendly face of our shopping mall, helping shoppers and tenants with their needs.
- Company: Join Knight Frank, a leading global real estate consultancy with a focus on people and community.
- Benefits: Enjoy competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real impact on customer experiences in a vibrant retail setting.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts and continuous learning opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a customer-focused individual to join our team as a Customer Service Officer (Retail / Shopping Mall). In this role, you will be the key point of contact for shoppers and tenants, ensuring a pleasant and seamless mall experience.
What You Will Be Doing- Manage the Customer Service / Information Counter as the first point of contact
- Attend to shoppers’ and tenants’ enquiries, requests, and feedback
- Assist in mall promotions, events, and campaigns
- Handle voucher sales and redemptions
- Support Loyalty Programme enquiries and redemptions
- Support the upkeep and presentation of the mall
- Maintain high service standards and perform administrative duties
- Able to work on a 6-day rotating shift, including weekends and Public Holidays
- Minimum 1 year of experience in shopping mall or hotel concierge services
- Customer-oriented with strong communication and interpersonal skills
- Lots of opportunities for growth and career development
- A supportive, collaborative team that values what you bring to the table
- Continuous learning and development to help you advance
If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!
Competitive salary
Customer Service Officer (Retail / Shopping Mall) employer: Knight Frank Group
Contact Detail:
Knight Frank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Retail / Shopping Mall)
✨Tip Number 1
Get to know the company inside out! Research Knight Frank's values, recent projects, and their approach to customer service. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions specific to customer service roles. Think about scenarios where you've gone above and beyond for customers. We want to hear your stories that highlight your skills and dedication!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Officer (Retail / Shopping Mall)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in retail or similar environments. We want to see how you've made a positive impact on customers in the past!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Customer Service Officer role. We love seeing candidates who take the time to connect their background with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Knight Frank Group
✨Know the Company Inside Out
Before your interview, take some time to research Knight Frank. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Officer, your ability to handle enquiries and feedback is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your capability and fit for the role.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in a shopping mall environment, such as dealing with difficult customers or managing multiple requests at once. Practising your responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Knight Frank measures success in customer service. This shows that you’re engaged and thinking about your future with the company.