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For Companies At a Glance
- Tasks: Support customer experience and sales administration in a dynamic office environment.
- Company: Join Knight Frank, a leading real estate consultancy with a collaborative culture.
- Benefits: Part-time hours, flexible work environment, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to excellence and innovation.
- Why this job: Make a real impact by enhancing client experiences and supporting innovative projects.
- Qualifications: Experience in administration or operations preferred; strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Who are we
Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 markets, 600+ offices, and 20,000+ people.
At the heart of all we do are our clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.
A true partnership is a balanced one, and our people are passionate about making our business inclusive and diverse. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm.
About The Role
Knight Frank is seeking to recruit a Business Support Coordinator to be based in our Cobham office, supporting our Elmbridge network (Esher, Cobham, and Weybridge). This is a part-time position (3 days per week) offered on a 12-month fixed-term contract.
Responsibilities include:
- Customer experience: Provide an exceptional internal and external customer experience in every interaction, assist in answering incoming and outbound calls, manage external enquiries, maintain a tidy office and reception area, drive net promoter scores through customer journey improvement initiatives.
- Sales administration: Work with Operations teams to provide support, create and manage new contacts, order land registry title checks, manage due diligence processes, ensure compliance and drive audit pass rates improvements.
- Finance: Accurate generation of sales invoices and credit notes, coding of contractor and office facility invoices.
- HSE, Facilities and Information Security: Display knowledge of ISO regulations, ensure clear desk & clear screen policies are followed, adhere to GDPR and data security regulations.
- Operations: Be a trouble shooter with system processes, collaborate with wider business support community, manage team diaries accordingly.
- Local Marketing: Create marketing collateral, manage and update relevant social media channels, oversee look and feel of office in line with central guidelines.
Professional experience and personal skills profile:
- 2 years+ experience in a similar operations, administration or secretarial role preferred.
- Proficient with Microsoft Office packages.
- Flexibility, adaptability and a co-operative attitude.
- Calm under pressure.
- Excellent standard of English grammar and spelling.
- Diligent and efficient with strong attention to detail.
- Self-motivated and a team player.
Contract Type: Maternity Cover (12-month Fixed Term Contract)
Working Pattern: Part-time (Monday – Wednesday)
Hours: 9:00am – 5:30pm
Business Support Coordinator | Cobham - Part-Time employer: Knight Frank Group
Contact Detail:
Knight Frank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Coordinator | Cobham - Part-Time
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Support Coordinator role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews! Research Cobham and Knight Frank, and understand their values and culture. Tailor your responses to show how you can enhance their customer experience and support their operations.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your skills in administration and customer service, as these are key for the Business Support Coordinator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Knight Frank.
We think you need these skills to ace Business Support Coordinator | Cobham - Part-Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Coordinator role. Highlight relevant experience and skills that match the job description, like customer service and administration. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at Knight Frank. Keep it concise but engaging – we love a good story!
Showcase Your Attention to Detail: In a role like this, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Knight Frank Group
✨Know the Company Inside Out
Before your interview, take some time to research Knight Frank. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
As a Business Support Coordinator, providing an exceptional customer experience is key. Prepare examples from your past experiences where you've gone above and beyond for clients or colleagues. This will demonstrate your commitment to client centricity, which is at the heart of Knight Frank's operations.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations related to sales administration or customer inquiries. Think through potential scenarios beforehand and outline your thought process. This will showcase your problem-solving skills and ability to think on your feet.
✨Highlight Your Team Player Attitude
Knight Frank values collaboration and teamwork. Be prepared to discuss how you've worked effectively within a team in the past. Share stories that illustrate your flexibility and cooperative attitude, as these traits are essential for success in this role.