Business Support Coordinator | Exeter | FTC

At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

The Country Residential sales division are looking to recruit a Business Support Coordinator to assist with sales administration in the Exeter Office. You will report into the Office Head and will have day-to-day input from the Senior Operations Coordinator. The ideal candidate will possess excellent attention to detail and a passion for delivering high quality customer service. This hire will be a fixed term contract basis.

Responsibilities:

• Greet customers in a polite and welcoming manner.
• Answer incoming telephone calls.
• Maintain a tidy office and reception area.
• Refer clients to a wide range of KF services including Commercial and the Global network.
• Work with Operations teams to provide a high level of support within agreed timeframes to Office Head and office team.
• Order land registry title checks.
• Register new instructions.
• Follow & adhere to all internal and external compliance & best practice measures and procedures.
• Ensure office compliance and drive audit pass rate improvements.
• Accurate generation of sales invoices.
• Demonstrate competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc).
• Create mailers, property brochures, window cards and pitching materials.
• Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when required.

Key Experience Required:

• Prior experience in a business support, administration or front of house role (preferred).
• Excellent standard of English grammar and spelling.

Competitive salary.

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.