Business Support Coordinator | Bath - FTC

Who are we

Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 markets, 600+ offices, and 20,000+ people. At the heart of all we do are our clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.

A true partnership is a balanced one, and our people are passionate about, and committed to, making our business inclusive and diverse. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

Knight Frank are looking to hire a Business Support Coordinator to join our office in Bath! This role is offered on a 6 month Fixed Term Contract basis. The Country Residential sales division are looking to recruit a Business Support Coordinator to assist with sales administration in the Bath office. You will report into the Office Head, with day-to-day input from the Operations Coordinator.

Key Responsibilities:

• Customer Experience
  • Deliver an exceptional internal and external customer experience in every interaction.
  • Manage inbound and outbound calls, greet clients, and gather accurate information.
  • Coordinate external enquiries and office inboxes to arrange property visits.
  • Maintain a tidy and professional office and reception area.
  • Support the Office Head with customer experience initiatives and drive Net Promoter Score improvements.
  • Advise clients on the wider Knight Frank services, including Commercial and Global teams.
• Sales Administration
  • Provide high quality administrative support to the office team and wider business within agreed timeframes.
  • Create and maintain contacts, property records and instructions in the in-house CRM.
  • Produce template letters, forms and sales documentation.
  • Liaise with clients to obtain required documents.
  • Maintain organised, up to date and compliant digital filing systems.
• Finance
  • Generate sales invoices and credit notes.
  • Support the team with expenses submissions when needed.
  • Provide ad hoc support with timesheets and expenses for Saturday staff and Viewing Assistants.
• HSE, Facilities & Information Security
  • Demonstrate working knowledge of ISO regulations and ensure office implementation.
  • Uphold clear desk and clear screen policies.
  • Follow storage, archiving and confidentiality protocols.
  • Report security incidents to the Data Protection Officer and adhere to GDPR and IT security guidelines.
• Operations
  • Act as a point of contact for troubleshooting system processes and procedures.
  • Provide feedback to stakeholders on system and process performance.
  • Collaborate with the wider business support community to assist other offices when required.
• Best Practice & Compliance
  • Ensure adherence to internal and external compliance and best practice requirements.
  • Maintain accurate and compliant property files.
  • Support efforts to improve audit pass rates and drive continuous compliance improvements.
• Local Marketing
  • Produce mailers, brochures, window cards and pitching materials.
  • Arrange EPCs, photos and floorplans.
  • Update online property listings.
  • Provide imagery and information for regional publications and central marketing campaigns.
  • Support adherence to marketing, PR, brand and social media guidelines.

What experience you will need:

• Ideally 2+ years’ experience in operations, administration or a secretarial role (not essential)
• Proficiency in Microsoft Office applications
• Flexible, adaptable and cooperative approach
• Calm and professional under pressure
• Excellent standard of English grammar and spelling
• Strong attention to detail
• Self-motivated team player

Find out more about our Bath office/team. Competitive salary.

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.