At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and smooth store operations.
- Company: Join Knepp Wilding, a pioneering rewilding project with a focus on sustainability.
- Benefits: Enjoy 20% off in-store, free camping, complimentary safaris, and a pension scheme.
- Other info: Dynamic role with opportunities for personal growth in a supportive team.
- Why this job: Be the face of a unique retail space and share your passion for nature.
- Qualifications: Experience in leadership and a love for customer service and the environment.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Horsham, West Sussex
Salary: £13.50 per hour
Job Type: Full Time, Permanent
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK.
About The Role:
We have an exciting opportunity for a friendly and well-rounded Retail Supervisor that has a passion for sustainability, strong organisational skills and delivering exceptional customer service to join our dynamic and hardworking team. You will be the face of our vibrant retail space, at the entrance to the Knepp Rewilding Project and Wilding Kitchen. You will lead by example for the team through exceptional customer service and high store standards, whilst also ensuring operational processes run smoothly and efficiently. Supporting the management team in the day-to-day running of the store, you will take responsibilities which include operations, visual merchandising and stock management. If you thrive in a fast-paced, busy environment whilst keeping attention to detail and love engaging with customers about nature and all things rewilding, we'd love to hear from you. Please note that it is essential that applicants are able to drive as no public transport is available to our location.
About The Shop:
Knepp Wilding Shop is a sustainable food and lifestyle retail space. We are open 9am - 5pm, 7 days a week, and is the entry point to Knepp, right next to the Walkers Car Park. We have hundreds of beautiful products inspired by nature, our own organic produce grown regeneratively in our onsite market garden, and Wild Range Meat from our Rewilding Project. We are committed to being as sustainable and ethical as possible, although we are by no means perfect.
About Knepp Wilding:
Knepp is a pioneering 3,500-acre rewilding project in West Sussex, internationally recognised for its radical approach to restoring biodiversity and natural processes. Alongside our ecological work, the Wilding Kitchen & Shop is the public heart of the Knepp experience - serving food inspired by our landscape, championing regenerative produce, and connecting visitors to nature through exceptional hospitality and ethical retail.
Key Responsibilities:
- Customer service: Being a role model for the team and influence others to deliver exceptional customer service. Serving customers on our tills and being the first port of call for customer enquiries support to team members on service points. Confidently handling enquiries and emergencies with the appropriate level of urgency/response including car parking queries. Motivate and influence team by being open, honest and patient. Create engaging customer relationships, through sharing genuine experience, personal interests and passion for wildlife and nature.
- Operations and administration: Adopt the responsibilities of store manager in their absence including prioritising the team workflow of daily duties and opening and closure of the store. Manage all aspects of stock control, ordering, deliveries, transfers and replenishment, including reporting and sales forecasting on our Retail Manager Software. Managing and training staff in stock handling and stock taking processes and procedures to ensure accuracy in any stock movements, as well as working in our warehouse, handling large crates of produce from our market garden, butchery and our other 120 suppliers. Managing and implementing high standards of visual merchandising and store presentation, ensuring that the shop floor is always fully stocked through effective use of our replenishment systems. Help optimise sales and support the store manager with meeting KPIs. Assist with health & safety and general housekeeping for the store, ensuring all checklists are completed and store is always compliant. This includes cleaning bathrooms, on-site dog wash, warehouse and the store. Being flexible to complete new and ad-hoc tasks in a fast-paced and dynamic environment. Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back on potential changes. Support manager with planning and preparation for any seasonal or promotional activity as well as delivery of events in store and at the Knepp Wilding Kitchen, such as Author Talks and Art Exhibitions.
- People: Assist the manager with onboarding, training and development of staff. Being a positive role model, communicating positively and actively develop and support the team by helping others, building relationships and being open, honest and patient. Adhere to all current policy and procedure laid out by Knepp Wilding. Bring our values to life.
Our Ideal Candidate:
- Previous experience in a leadership role looking after a team within a customer focused environment.
- A strong understanding of exceptional customer service.
- Knowledge of retail operations and procedures or a strong willingness to learn.
- You share our love of nature, care about our planet and want to share your passion for protecting it with others.
- You are a people person. You genuinely like talking to others, are outgoing and approachable.
- You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team, taking direction from senior team members.
- Adept at working under pressure in very busy environments and enjoys challenges.
Important: The successful candidate must, by the start of their employment, have permission to work in the UK.
Benefits:
- 20% off in Wilding Shop & Kitchen
- Free Camping at Knepp Campsite
- Complimentary Safari in our Rewilding Project
- Pension
- Statutory sick pay
- Free Hot Drinks
Knepp Wilding is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work. Please click on the APPLY button to submit your CV for this role.
Retail Supervisor in Worthing employer: Knepp Swallows Ltd
Join our dynamic team in Horsham, West Sussex, where we prioritise a supportive work culture that fosters growth and development. As a Retail Supervisor, you'll benefit from competitive pay, ongoing training opportunities, and a collaborative environment that values your contributions. We are committed to creating a workplace where every employee feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Worthing
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Knepp Swallows Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Knepp Swallows Ltd!
We think you need these skills to ace Retail Supervisor in Worthing
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Knepp Swallows Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Knepp Swallows Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Knepp Swallows Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Knepp Swallows Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
