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- Tasks: Lead daily operations and ensure top-notch service in a unique restaurant setting.
- Company: Join Knepp, a pioneering rewilding estate with a Michelin-listed restaurant.
- Benefits: Enjoy competitive salary, tips, staff discounts, and exciting team trips.
- Other info: Flexible daytime hours with opportunities for professional growth and development.
- Why this job: Make a real impact on sustainability while working in a vibrant culinary environment.
- Qualifications: 2+ years in hospitality management and strong team leadership skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Knepp Wilding Kitchen, Dial Post, Horsham, RH13 8NQ
Salary: £30,000 - £35,000 pa plus tips (approx. £8 -10,000 pa)
Job Type: Full Time, Permanent
About us: Knepp is a 3,500 acre estate devoted to nature conservation based on pioneering rewilding principles. The new, £4m Wilding Kitchen & Shop combines a Michelin-listed restaurant, courtyard with airstream coffee trailer, market garden (growing our own organic produce) and our shop. The site is primarily daytime only (breakfast and lunch, seven days a week), with occasional evening events.
About the role: This is a fantastic opportunity for a dynamic, enthusiastic, talented and passionate manager looking for a new challenge and to make a difference to the planet. Working alongside a team of expert chefs, growers, butchers, stockmen and ecologists, they will lead the creation of a unique restaurant at the heart of one of the UK's pioneering rewilding projects.
Responsibilities:
- Overseeing & managing day to day operations of our 160 cover site in absence of manager
- Maintaining high quality service across two private dining spaces, main restaurant and our courtyard airstream
- Maintaining consistent customer experience
- Resolving complaints promptly and professionally
- Clear and precise daily communication to the front and back of house team
- Monthly stock takes & weekly stock ordering
- Communicating with suppliers as and when needed
- Completion of daily administrative tasks; emails, etc
- Managing team; rotas, daily skills, sickness
- Ensuring health & safety protocols are kept in place
About you:
Essential Experience:
- Minimum 2 years in a respectable hospitality establishment
- Minimum of 2 years managing a team, rotas and day to day running of shifts
- Door host and Sevenrooms booking system (or equivalent)
- Complaint handling
- Bar trained (hot and cold drinks; cocktails etc)
- Ordering and stock taking
- Back office operations of till systems
- Driving licence essential
Desirable:
- To act as a role model to your team
- To work with higher management to build the team into the best people for the right roles
- To develop, train and coach your team
- To bring fun and positive energy to the workplace and ensure a happy, motivated, and focused team
- To offer guidance to your team
Customer experience:
- To ensure high customer experience and promote our ethos
- To champion swift, efficient, knowledgeable and engaging restaurant service
- To ensure compliance by the team of standard operating procedures
- To engage with the wider Estate team in the delivery of events
P&L:
- To manage the rota effectively to deliver target wage costs
- To assist in engaging the team in the weekly targets
Operation:
- To ensure the restaurant environment is well maintained and meets internal brand standards
- To continuously manage FOH stock
- Working during service hours to ensure high levels of organisation and standards
- Weekends 1 day (flexibility to cover holidays)
Employee perks benefits:
- Wine training/tastings
- Fixed days off
- Team trips, safaris of the rewilding project, and annual parties
- Share of tips
- Primarily day time hours (9am-5pm)
- Staff discounts across Knepp Estate
Please click on the APPLY button to submit your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visas at this time, so please refrain from applying unless eligible to work in the UK.
Deputy Front of House Manager in Stockport employer: Knepp Swallows Ltd
Contact Detail:
Knepp Swallows Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Front of House Manager in Stockport
✨Tip Number 1
Get to know the company before your interview! Research Knepp Wilding Kitchen, its ethos, and its unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Deputy Front of House Manager, you'll need to engage with both guests and your team. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Share your passion for hospitality and how you can contribute to creating an amazing customer experience at Knepp.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Deputy Front of House Manager in Stockport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about hospitality and sustainability, so share your experiences that reflect this.
Tailor Your CV: Make sure your CV is tailored to the Deputy Front of House Manager role. Highlight relevant experience, especially in managing teams and delivering excellent customer service, as these are key for us at Knepp.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like we aim to provide to our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Knepp Wilding Kitchen.
How to prepare for a job interview at Knepp Swallows Ltd
✨Know the Knepp Story
Before your interview, dive into the history and ethos of Knepp. Understand their rewilding principles and how they integrate sustainability into their culinary offerings. This knowledge will not only impress but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Front of House Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved service standards. Be ready to discuss your approach to training and motivating staff.
✨Demonstrate Customer Focus
Knepp values high customer experience. Think of specific instances where you’ve gone above and beyond for guests. Be prepared to discuss how you handle complaints and ensure a positive dining experience, as this will be crucial in your role.
✨Be Ready for Practical Scenarios
Expect situational questions that test your problem-solving skills. For example, how would you manage a busy service or deal with a stock shortage? Practising these scenarios can help you articulate your thought process clearly during the interview.