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For Companies At a Glance
- Tasks: Engage customers, manage stock, and create a vibrant shopping experience.
- Company: Join the Knepp Wilding Shop, a hub for sustainable living.
- Benefits: Enjoy 20% off, free camping, and complimentary safaris.
- Why this job: Be part of a passionate team promoting sustainability and nature.
- Qualifications: Customer service experience and a love for nature are essential.
- Other info: Flexible hours in a dynamic environment with growth opportunities.
Knepp Wilding Shop is a sustainable food and lifestyle retail space located in West Sussex. We are open 9am to 5pm, 7 days a week, and offer hundreds of beautiful products inspired by nature, including our own organic produce grown regeneratively in our onsite market garden, and Wild Range Meat from our Rewilding Project.
We are looking for a friendly and well-rounded retail assistant with a passion for sustainability and delivering exceptional customer service to join our dynamic and hardworking team. You will be the face of our vibrant retail space, manning our tills and service points, answering questions about the wider project, and ensuring every visitor to Knepp has a memorable experience.
Key Responsibilities:
- Customer service: Serving customers on our tills, processing transactions, taking payment, and being confident with our till software. Answering questions about stock availability, products/suppliers, and the Rewilding Project.
- Stock/Products: Ensure that the shop floor is always fully stocked through effective use of our replenishment systems. Supporting the processing of deliveries, stock management, and back of house stock administration.
- Operations: Ensure all health and safety policies are adhered to, completing checklists, and supporting operations in our warehouse.
Our Ideal Candidate:
- A strong understanding of exceptional customer service.
- Previous experience in a customer-focused role.
- Knowledge of retail operations or a strong willingness to learn.
- You share our love of nature and our brand values.
- You are a people person, outgoing and approachable.
- Adept at working under pressure and enjoys challenges.
- Driving licence and a vehicle for commuting.
Working at Knepp:
- 20% off in Wilding Shop & Kitchen
- Free Camping at Knepp Campsite
- Complimentary Safari in our Rewilding Project
- Pension
- Statutory sick pay
- Free Hot Drinks
Knepp Wilding is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
To apply: Please apply by sending your CV and a short covering letter, explaining how your experience, qualities, and values align with the job description and person specification. Deadline: 28 February 2026.
Shop Assistant employer: Knepp Swallows Ltd
Contact Detail:
Knepp Swallows Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Assistant
✨Tip Number 1
Get to know the shop and its values before your interview. Familiarise yourself with Knepp's sustainable practices and products. This will help you connect with the team and show your genuine interest in what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers about the products or the Rewilding Project. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your passion for nature and sustainability! Share personal stories or experiences that highlight your love for wildlife and the environment. This will resonate with the team and demonstrate that you align with their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Knepp community right from the start.
We think you need these skills to ace Shop Assistant
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your love for sustainability shine through! Share any personal experiences or interests that connect you to nature and the values of Knepp Wilding. We want to see your enthusiasm!
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically to the Shop Assistant role. Highlight relevant experience in customer service and retail, and don’t forget to mention any skills that align with our operations and values.
Be Personable and Approachable: Since we’re looking for a friendly face for our shop, make sure your application reflects your personality! Use a warm tone and share anecdotes that showcase your ability to engage with customers and create memorable experiences.
Follow the Application Instructions: Don’t forget to apply through our website using the APPLY button! Ensure you include all requested documents, like your CV and a short covering letter, as this shows us you can follow instructions and pay attention to detail.
How to prepare for a job interview at Knepp Swallows Ltd
✨Know Your Stuff About Sustainability
Before the interview, brush up on your knowledge of sustainability and the Knepp Rewilding Project. Be ready to discuss how you can contribute to their mission and share your own experiences with sustainable practices.
✨Show Off Your Customer Service Skills
Prepare examples from your past roles where you delivered exceptional customer service. Think about times when you went above and beyond for a customer, as this will resonate well with the shop's focus on creating memorable experiences.
✨Get Familiar with Retail Operations
Since the role involves stock management and till operations, it’s a good idea to familiarise yourself with basic retail processes. You might even want to practice using a mock till system if you can, so you feel confident discussing it during the interview.
✨Bring Your Passion for Nature
The ideal candidate is someone who genuinely loves nature and wildlife. Be prepared to share your personal interests related to these topics and how they align with the shop's values. This will help you connect with the interviewers on a personal level.
