At a Glance
- Tasks: Lead daily operations and create an unforgettable dining experience at a unique rewilding project.
- Company: Join Knepp Wilding Kitchen, a pioneering estate focused on nature conservation and sustainable dining.
- Benefits: Enjoy competitive salary, tips, staff discounts, and exciting team trips.
- Other info: Flexible daytime hours with opportunities for professional growth and team bonding.
- Why this job: Make a real impact in a Michelin-starred restaurant while promoting sustainability and wildlife conservation.
- Qualifications: 2+ years in hospitality management with strong leadership and customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Knepp Wilding Kitchen, Dial Post, Horsham, RH13 8NQ
Salary: £30,000 - £35,000 pa plus tips (approx. £8 -10,000 pa)
Job Type: Full Time, Permanent
About us: Knepp is a 3,500 acre estate devoted to nature conservation based on pioneering rewilding principles. The new, £4m Wilding Kitchen & Shop combines a Michelin-listed restaurant, courtyard with airstream coffee trailer, market garden (growing our own organic produce) and our shop. The site is primarily daytime only (breakfast and lunch, seven days a week), with occasional evening events.
About the role: This is a fantastic opportunity for a dynamic, enthusiastic, talented and passionate manager looking for a new challenge and to make a difference to the planet. Working alongside a team of expert chefs, growers, butchers, stockmen and ecologists, they will lead the creation of a unique restaurant at the heart of one of the UK's pioneering rewilding projects.
Responsibilities:
- Overseeing & managing day to day operations of our 160 cover site in absence of manager
- Maintaining high quality service across two private dining spaces, main restaurant and our courtyard airstream
- Maintaining consistent customer experience
- Resolving complaints promptly and professionally
- Clear and precise daily communication to the front and back of house team
- Monthly stock takes & weekly stock ordering
- Communicating with suppliers as and when needed
- Completion of daily administrative tasks; emails, etc
- Managing team; rotas, daily skills, sickness
- Ensuring health & safety protocols are kept in place
About you:
Essential Experience:
- Minimum 2 years in a respectable hospitality establishment
- Minimum of 2 years managing a team, rotas and day to day running of shifts
- Door host and Sevenrooms booking system (or equivalent)
- Complaint handling
- Bar trained (hot and cold drinks; cocktails etc)
- Ordering and stock taking
- Back office operations of till systems
- Driving licence essential
Desirable:
- To act as a role model to your team
- To work with higher management to build the team into the best people for the right roles
- To develop, train and coach your team
- To bring fun and positive energy to the workplace and ensure a happy, motivated, and focused team
- To offer guidance to your team
Customer experience:
- To ensure high customer experience and promote our ethos
- To champion swift, efficient, knowledgeable and engaging restaurant service
- To ensure compliance by the team of standard operating procedures
- To engage with the wider Estate team in the delivery of events
P&L:
- To manage the rota effectively to deliver target wage costs
- To assist in engaging the team in the weekly targets
Operation:
- To ensure the restaurant environment is well maintained and meets internal brand standards
- To continuously manage FOH stock
- Working during service hours to ensure high levels of organisation and standards
- Weekends 1 day (flexibility to cover holidays)
Employee perks benefits:
- Wine training/tastings
- Fixed days off
- Team trips, safaris of the rewilding project, and annual parties
- Share of tips
- Primarily day time hours (9am-5pm)
- Staff discounts across Knepp Estate
Please click on the APPLY button to submit your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visas at this time, so please refrain from applying unless eligible to work in the UK.
Deputy Front of House Manager in Leicester employer: Knepp Swallows Ltd
Knepp Wilding Kitchen offers a unique opportunity to work in a pioneering rewilding estate, where sustainability and exceptional culinary experiences come together. With a strong focus on employee growth, our vibrant work culture encourages team collaboration and creativity, complemented by benefits such as wine training, team trips, and a share of tips. Join us in making a meaningful impact while enjoying primarily daytime hours in a stunning natural setting.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Front of House Manager in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Knepp Wilding Kitchen. Understand their ethos and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Front of House Manager, you'll be interacting with guests and your team all day. Think about examples from your past experiences where you've handled complaints or created a great customer experience. Be ready to share these stories!
✨Tip Number 3
Show off your leadership style! During the interview, highlight how you motivate and develop your team. Share specific instances where you've successfully managed a team or improved service standards. This will demonstrate that you're the energetic and engaging leader they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. Plus, it shows you’re keen on the role!
We think you need these skills to ace Deputy Front of House Manager in Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality and sustainability shine through. We want to see how your values align with our mission at Knepp, so don’t hold back on sharing your passion for creating memorable dining experiences.
Tailor Your CV:Make sure your CV is tailored to the Deputy Front of House Manager role. Highlight relevant experience, especially in managing teams and delivering excellent customer service. We love seeing how your past roles have prepared you for this exciting opportunity!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so make sure your skills and experiences stand out without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Knepp before you join us!
How to prepare for a job interview at Knepp Swallows Ltd
✨Know the Knepp Story
Before your interview, dive into the history and ethos of Knepp. Understand their rewilding principles and how they integrate sustainability into their culinary offerings. This knowledge will not only impress but also show your genuine interest in being part of their mission.
✨Showcase Your Leadership Skills
As a Deputy Front of House Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you can bring positive energy to the workplace.
✨Familiarise Yourself with the Role
Review the job description thoroughly and think about how your skills align with the responsibilities listed. Be prepared to discuss your experience with managing day-to-day operations, handling complaints, and maintaining high-quality service. Tailor your answers to reflect the specific needs of the role.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the restaurant's vision, team dynamics, and customer experience strategies. This shows that you're not just interested in the job, but also in contributing to the growth and success of Knepp Wilding Kitchen.
