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- Tasks: Lead a passionate team, manage stock, and create engaging shop displays.
- Company: Join Knepp, a pioneering rewilding project with a focus on sustainability.
- Benefits: Enjoy competitive salary, employee discounts, free camping, and a company pension.
- Why this job: Be part of a mission to inspire a wilder way of living through beautiful products.
- Qualifications: Previous management experience and a passion for customer service and sustainability.
- Other info: Dynamic role with opportunities for events and community engagement.
Location: Knepp Wilding Shop, Horsham, West Sussex
Salary: £30,000 - £40,000 pa. Depending on experience. Additional bonus linked to KPIs.
Job Type: Full Time, Permanent
Hours: Approximately 40 hours per week. Core hours are five days a week normally on a fixed rota. As a manager you are expected to help run occasional high-profile evening events and work out-of-hours when necessary.
About us: Knepp is a pioneering rewilding project and the subject of the bestselling book and feature film, "Wilding" by Isabella Tree. Since starting rewilding 25 years ago, rare and endangered species have found sanctuary here and the sheer abundance of life is astonishing. Knepp's dynamic and rebounding ecosystem is a story of hope, showing how nature can bounce back if we let it. Now, thousands of nature-lovers come here to explore this wild, changing landscape.
Our shop is the entranceway to Knepp and an exciting landscape in itself, with over 1000 product lines that showcase the very best of planet-positive produce and gifts. With sustainability at its core, the shop offers beautiful lifestyle products and gifts that inspire a wilder way of living. We also stock our own regenerative meat, grown in the rewilding project, as well as fresh produce from our onsite organic market garden.
We are looking for an engaging and passionate Shop Manager to join our team and help take the shop in exciting new directions, including possibly an online presence. If you're excited by sustainability, community and beautiful products, this role is for you.
About the role:
- Managing a small team of shop assistants, providing effective and inspirational leadership of your team, ensuring delivery of excellent customer service
- Replenishing stock, liaising with suppliers and our sourcing team to maintain orders in line with demand
- Managing of stock, overseeing stock rotations, deliveries, and organising of storage and stock counts
- Ensure wastage is kept to a minimum, closely monitoring short-dated stock, and liaising with the kitchen to utilise fresh stock that doesn’t sell
- Maintaining beautiful and organised shop displays
- Help instigate and run events that promote sales and our mission through events in the shop (author evenings; table takeovers; children’s events etc)
- Assist the buyer with recommendations to ensure a relevant and ever-changing range
About you: We are looking for an individual with previous management experience who understands customer service. The ideal candidate will have:
- Positive can-do attitude, proactive and a good team player who works well with our team of managers across the site (restaurant market garden etc).
- Sound project management and planning skills
- Natural leadership skill
- A passion for sustainability and produce
Essential Experience:
- Management
- Retail sales
- Supervising experience
- Customer service
Licence/Certification: Driving Licence (essential - we are a rural site)
Working at Knepp:
- Employee discount in our restaurant and shop
- Company pension
- 28 days paid holiday
- Manager bonus tied to KPIs
- Free camping
- Free on-site parking
Please click on the APPLY button to submit your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visas at this time, so please refrain from applying unless eligible to work in the UK.
Shop Manager in Horsham employer: Knepp Swallows Ltd
Contact Detail:
Knepp Swallows Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Horsham
✨Tip Number 1
Get to know the company inside out! Research Knepp's rewilding project and its mission. When you walk into that interview, show your passion for sustainability and how it aligns with their values. It’ll make you stand out!
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge in your application.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past management experience that showcase your leadership skills and customer service excellence. Practice makes perfect, so rehearse with a friend or in front of the mirror.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Knepp team. Let’s get you that Shop Manager role!
We think you need these skills to ace Shop Manager in Horsham
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your love for sustainability shine through! We want to see how your values align with our mission at Knepp. Share any relevant experiences that highlight your commitment to eco-friendly practices.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Shop Manager role. Highlight your management experience and customer service skills, and don’t forget to mention any retail achievements that demonstrate your ability to lead a team effectively.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the perfect fit for the role. Use bullet points if it helps to make your key skills stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our Knepp community!
How to prepare for a job interview at Knepp Swallows Ltd
✨Know Your Stuff
Before the interview, dive deep into Knepp's mission and values. Familiarise yourself with their rewilding project and the products they offer. This will not only show your genuine interest but also help you connect your experience to their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about times when you inspired your team or improved customer service. Be ready to discuss your approach to leadership and how it aligns with fostering a positive work environment.
✨Emphasise Sustainability
Since sustainability is at the heart of Knepp's ethos, be prepared to discuss your passion for eco-friendly practices. Share any relevant experiences or ideas you have for promoting sustainable products and reducing waste in a retail setting.
✨Engage with Event Ideas
Knepp is looking for someone who can run events that promote sales and their mission. Come up with a few creative event ideas that could attract customers and enhance community engagement. This will demonstrate your proactive mindset and ability to think outside the box.