At a Glance
- Tasks: Lead a vibrant retail team, ensuring exceptional customer service and smooth operations.
- Company: Join Knepp Wilding, a pioneering sustainable retail space in West Sussex.
- Benefits: Enjoy 20% off in-store, complimentary safaris, pension, and free hot drinks.
- Other info: Flexible hours with opportunities for training and development in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real impact on sustainability and customer experience.
- Qualifications: Passion for sustainability and strong organisational skills; retail experience is a plus.
Location: Horsham, West Sussex
Salary: £13.50 per hour
Job Type: Permanent, Part Time, 32 Hours Per Week
We have an exciting opportunity for a friendly and well-rounded Retail Supervisor that has a passion for sustainability, strong organisational skills and delivering exceptional customer service to join our dynamic and hardworking team.
You will be the face of our vibrant retail space, at the entrance to the Knepp Rewilding Project and Wilding Kitchen. You will lead by example for the team through exceptional customer service and high store standards, whilst also ensuring operational processes run smoothly and efficiently. Supporting the management team in the day-to-day running of the store, you will take responsibilities which include:
- Operations
- Visual merchandising
- Stock management
About The Shop:
Knepp Wilding Shop is a sustainable food and lifestyle retail space. We are open 9am - 5pm, 7 days a week, and is the entry point to Knepp, right next to the Walkers Car Park. We have hundreds of beautiful products inspired by nature, our own organic produce grown regeneratively in our onsite market garden, and Wild Range Meat from our Rewilding Project. Knepp is a pioneering 3,500-acre rewilding project in West Sussex, internationally recognised for its radical approach to restoring biodiversity and natural processes. Alongside our ecological work, the Wilding Kitchen & Shop is the public heart of the Knepp experience - serving food inspired by our landscape, championing regenerative produce, and connecting visitors to nature through exceptional hospitality and ethical retail.
Responsibilities include:
- Confidently handling enquiries and emergencies with the appropriate level of urgency/response including car parking queries.
- Adopting the responsibilities of store manager in their absence including prioritising the team workflow of daily duties and opening and closure of the store.
- Managing all aspects of stock control, ordering, deliveries, transfers and replenishment, including reporting and sales forecasting on our Retail Manager Software.
- Managing and training staff in stock handling and stock taking processes and procedures to ensure accuracy in any stock movements.
- Managing and implementing high standards of visual merchandising and store presentation, ensuring that the shop floor is always fully stocked through effective use of our replenishment systems.
- Helping optimise sales and support the store manager with meeting KPIs.
- Assisting with health & safety and general housekeeping for the store, ensuring all checklists are completed and store is always compliant.
- Being flexible to complete new and ad-hoc tasks in a fast-paced and dynamic environment.
- Supporting manager with planning and preparation for any seasonal or promotional activity as well as delivery of events in store and at the Knepp Wilding Kitchen.
- Assisting the manager with onboarding, training and development of staff.
- Being a positive role model, communicating positively and actively developing and supporting the team.
- Adhering to all current policy and procedure laid out by Knepp Wilding.
- Knowledge of retail operations and procedures or a strong willingness to learn.
Benefits include:
- 20% off in Wilding Shop & Kitchen
- Complimentary Safari in our Rewilding Project
- Pension
- Statutory sick pay
- Free Hot Drinks
Knepp Wilding is committed to building diverse and inclusive teams.
Shop Supervisor (Part Time or Full Time) in Crawley employer: Knepp Swallows Ltd
Knepp Wilding Shop offers a unique opportunity for passionate individuals to join a vibrant team dedicated to sustainability and exceptional customer service. Located at the heart of the Knepp Rewilding Project, employees benefit from a supportive work culture that prioritises personal growth, with opportunities for training and development, alongside perks like a complimentary safari experience and discounts in our shop and kitchen. Join us in creating a meaningful impact while enjoying a dynamic and inclusive workplace in beautiful West Sussex.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor (Part Time or Full Time) in Crawley
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Knepp Swallows Ltd, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Supervisor (Part Time or Full Time) in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Knepp Swallows Ltd that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Knepp Swallows Ltd will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Knepp Swallows Ltd and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Knepp Swallows Ltd
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Knepp Swallows Ltd, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Knepp Swallows Ltd!
