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- Tasks: Lead a passionate team, manage stock, and create engaging shop displays.
- Company: Join Knepp, a pioneering rewilding project with a focus on sustainability.
- Benefits: Enjoy a competitive salary, employee discounts, free camping, and a company pension.
- Why this job: Be part of a mission to inspire a wilder way of living while managing a vibrant shop.
- Qualifications: Previous management experience and a passion for customer service and sustainability.
- Other info: Dynamic role with opportunities for events and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Location: Knepp Wilding Shop, Horsham, West Sussex
Salary: £30,000 - £40,000 pa. Depending on experience. Additional bonus linked to KPIs.
Job Type: Full Time, Permanent
Hours: Approximately 40 hours per week. Core hours are five days a week normally on a fixed rota. As a manager you are expected to help run occasional high-profile evening events and work out-of-hours when necessary.
About us: Knepp is a pioneering rewilding project and the subject of the bestselling book and feature film, 'Wilding' by Isabella Tree. Since starting rewilding 25 years ago, rare and endangered species have found sanctuary here and the sheer abundance of life is astonishing. Knepp's dynamic and rebounding ecosystem is a story of hope, showing how nature can bounce back if we let it. Now, thousands of nature-lovers come here to explore this wild, changing landscape. Our shop is the entranceway to Knepp and an exciting landscape in itself, with over 1000 product lines that showcase the very best of planet-positive produce and gifts. With sustainability at its core, the shop offers beautiful lifestyle products and gifts that inspire a wilder way of living. We also stock our own regenerative meat, grown in the rewilding project, as well as fresh produce from our onsite organic market garden.
We are looking for an engaging and passionate Shop Manager to join our team and help take the shop in exciting new directions, including possibly an online presence. If you're excited by sustainability, community and beautiful products, this role is for you.
About the role:
- Managing a small team of shop assistants, providing effective and inspirational leadership of your team, ensuring delivery of excellent customer service.
- Replenishing stock, liaising with suppliers and our sourcing team to maintain orders in line with demand.
- Managing of stock, overseeing stock rotations, deliveries, and organising of storage and stock counts.
- Ensure wastage is kept to a minimum, closely monitoring short-dated stock, and liaising with the kitchen to utilise fresh stock that doesn’t sell.
- Maintaining beautiful and organised shop displays.
- Help instigate and run events that promote sales and our mission through events in the shop (author evenings; table takeovers; children’s events etc).
- Assist the buyer with recommendations to ensure a relevant and ever-changing range.
About you: We are looking for an individual with previous management experience who understands customer service. The ideal candidate will have:
- Positive can-do attitude, proactive and a good team player who works well with our team of managers across the site (restaurant, market garden etc).
- Sound project management and planning skills.
- Natural leadership skill.
- A passion for sustainability and produce.
Essential Experience:
- Management
- Retail sales
- Supervising experience
- Customer service
Licence/Certification: Driving Licence (essential - we are a rural site)
Working at Knepp:
- Employee discount in our restaurant and shop.
- Company pension.
- 28 days paid holiday.
- Manager bonus tied to KPIs.
- Free camping.
- Free on-site parking.
Please click on the APPLY button to submit your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visas at this time, so please refrain from applying unless eligible to work in the UK.
Shop Manager in Crawley employer: Knepp Swallows Ltd
Contact Detail:
Knepp Swallows Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Crawley
✨Tip Number 1
Get to know the company! Before your interview, dive into Knepp's mission and values. Show us that you're not just another candidate but someone who genuinely cares about sustainability and community.
✨Tip Number 2
Practice your leadership stories! We want to hear about your past experiences managing teams and delivering excellent customer service. Prepare some examples that highlight your positive attitude and proactive approach.
✨Tip Number 3
Be ready to discuss ideas for events! Since we love engaging with our customers, think of creative ways to promote sales and our mission through events. Show us your passion for making the shop a vibrant place!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Knepp. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Manager in Crawley
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your love for sustainability shine through! We want to see how your values align with our mission at Knepp. Share any relevant experiences or projects that highlight your commitment to a greener future.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Shop Manager role. Highlight your management experience and customer service skills, and don’t forget to mention any retail achievements that demonstrate your ability to lead a team effectively.
Be Authentic and Engaging: We’re looking for someone who can inspire both their team and our customers. Use your application to showcase your personality! A friendly tone and genuine enthusiasm can make a big difference in how we perceive you as a potential team member.
Apply Through Our Website: Don’t forget to hit that APPLY button on our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join our exciting journey at Knepp!
How to prepare for a job interview at Knepp Swallows Ltd
✨Know Your Stuff About Sustainability
Make sure you brush up on your knowledge of sustainability and rewilding. Knepp is all about promoting a wilder way of living, so being able to discuss how you can contribute to this mission will definitely impress the interviewers.
✨Show Off Your Leadership Skills
As a Shop Manager, you'll be leading a small team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you inspire others to deliver excellent customer service.
✨Be Ready for Event Planning Questions
Since the role involves running events, think about any relevant experience you have in planning or executing events. Be ready to share ideas on how you could instigate and run events that promote sales and align with Knepp's mission.
✨Demonstrate Your Customer Service Passion
Customer service is key in this role. Prepare to discuss your approach to providing excellent service and how you would handle challenging situations. Showing genuine enthusiasm for creating a positive shopping experience will go a long way.