At a Glance
- Tasks: Lead a vibrant retail team, ensuring exceptional customer service and smooth operations.
- Company: Join Knepp Wilding, a pioneering sustainable retail space in West Sussex.
- Benefits: Earn £13.50 per hour, enjoy 20% off, free hot drinks, and a complimentary safari.
- Other info: Flexible hours with opportunities for training and development in a fast-paced environment.
- Why this job: Be part of a dynamic team promoting sustainability and connecting visitors to nature.
- Qualifications: Retail experience or a strong willingness to learn and grow.
Location: Horsham, West Sussex
Salary: £13.50 per hour
Job Type: Permanent, Part Time, 32 Hours Per Week
We have an exciting opportunity for a friendly and well-rounded Retail Supervisor that has a passion for sustainability, strong organisational skills and delivering exceptional customer service to join our dynamic and hardworking team.
You will be the face of our vibrant retail space, at the entrance to the Knepp Rewilding Project and Wilding Kitchen. You will lead by example for the team through exceptional customer service and high store standards, whilst also ensuring operational processes run smoothly and efficiently. Supporting the management team in the day-to-day running of the store, you will take responsibilities which include operations, visual merchandising and stock management.
About The Shop:
Knepp Wilding Shop is a sustainable food and lifestyle retail space. We are open 9am - 5pm, 7 days a week, and is the entry point to Knepp, right next to the Walkers Car Park. We have hundreds of beautiful products inspired by nature, our own organic produce grown regeneratively in our onsite market garden, and Wild Range Meat from our Rewilding Project. Knepp is a pioneering 3,500-acre rewilding project in West Sussex, internationally recognised for its radical approach to restoring biodiversity and natural processes. Alongside our ecological work, the Wilding Kitchen & Shop is the public heart of the Knepp experience - serving food inspired by our landscape, championing regenerative produce, and connecting visitors to nature through exceptional hospitality and ethical retail.
Key Responsibilities:
- Confidently handling enquiries and emergencies with the appropriate level of urgency/response including car parking queries.
- Adopt the responsibilities of store manager in their absence including prioritising the team workflow of daily duties and opening and closure of the store.
- Manage all aspects of stock control, ordering, deliveries, transfers and replenishment, including reporting and sales forecasting on our Retail Manager Software.
- Managing and training staff in stock handling and stock taking processes and procedures to ensure accuracy in any stock movements, as well as working in our warehouse, handling large crates of produce from our market garden, butchery and our other 120 suppliers.
- Managing and implementing high standards of visual merchandising and store presentation, ensuring that the shop floor is always fully stocked through effective use of our replenishment systems.
- Help optimise sales and support the store manager with meeting KPIs.
- Assist with health & safety and general housekeeping for the store, ensuring all checklists are completed and store is always compliant. This includes cleaning bathrooms, on-site dog wash, warehouse and the store.
- Being flexible to complete new and ad-hoc tasks in a fast-paced and dynamic environment.
- Support manager with planning and preparation for any seasonal or promotional activity as well as delivery of events in store and at the Knepp Wilding Kitchen, such as Author Talks and Art Exhibitions.
- Assist the manager with onboarding, training and development of staff.
- Being a positive role model, communicating positively and actively develop and support the team by helping others, building relationships and being open, honest and patient.
- Adhere to all current policy and procedure laid out by Knepp Wilding.
- Knowledge of retail operations and procedures or a strong willingness to learn.
Benefits:
- 20% off in Wilding Shop & Kitchen
- Complimentary Safari in our Rewilding Project
- Pension
- Statutory sick pay
- Free Hot Drinks
Knepp Wilding is committed to building diverse and inclusive teams.
Retail Shop Supervisor (Part time) in Crawley employer: Knepp Swallows Ltd
Knepp Wilding Shop offers a unique opportunity for a Retail Shop Supervisor to join a passionate team dedicated to sustainability and exceptional customer service in the heart of the Knepp Rewilding Project. With a vibrant work culture that champions biodiversity and ethical retail, employees enjoy benefits such as a 20% discount in the shop and kitchen, complimentary safaris, and opportunities for personal growth through training and development. Located in picturesque West Sussex, this role not only allows you to lead a dynamic team but also to connect visitors with nature and promote regenerative practices.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shop Supervisor (Part time) in Crawley
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Knepp Swallows Ltd, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Knepp Swallows Ltd that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Knepp Swallows Ltd will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Knepp Swallows Ltd and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Knepp Swallows Ltd
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Knepp Swallows Ltd, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Knepp Swallows Ltd!
