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- Tasks: Lead daily operations and ensure top-notch service in a unique restaurant setting.
- Company: Join Knepp, a pioneering rewilding estate with a Michelin-listed restaurant.
- Benefits: Enjoy competitive salary, tips, staff discounts, and exciting team trips.
- Why this job: Make a real impact on sustainability while working in a vibrant culinary environment.
- Qualifications: 2+ years in hospitality management and a passion for customer experience.
- Other info: Flexible daytime hours with opportunities for growth and development.
The predicted salary is between 30000 - 35000 £ per year.
Location: Knepp Wilding Kitchen, Dial Post, Horsham, RH13 8NQ
Salary: £30,000 - £35,000 pa plus tips (approx. £8 -10,000 pa)
Job Type: Full Time, Permanent
About us: Knepp is a 3,500 acre estate devoted to nature conservation based on pioneering rewilding principles. The new, £4m Wilding Kitchen & Shop combines a Michelin-listed restaurant, courtyard with airstream coffee trailer, market garden (growing our own organic produce) and our shop. The site is primarily daytime only (breakfast and lunch, seven days a week), with occasional evening events.
About the role: This is a fantastic opportunity for a dynamic, enthusiastic, talented and passionate manager looking for a new challenge and to make a difference to the planet. Working alongside a team of expert chefs, growers, butchers, stockmen and ecologists, they will lead the creation of a unique restaurant at the heart of one of the UK's pioneering rewilding projects.
Responsibilities:
- Overseeing & managing day to day operations of our 160 cover site in absence of manager
- Maintaining high quality service across two private dining spaces, main restaurant and our courtyard airstream
- Maintaining consistent customer experience
- Resolving complaints promptly and professionally
- Clear and precise daily communication to the front and back of house team
- Monthly stock takes & weekly stock ordering
- Communicating with suppliers as and when needed
- Completion of daily administrative tasks; emails, etc
- Managing team; rotas, daily skills, sickness
- Ensuring health & safety protocols are kept in place
About you:
Essential Experience:
- Minimum 2 years in a respectable hospitality establishment
- Minimum of 2 years managing a team, rotas and day to day running of shifts
- Door host and Sevenrooms booking system (or equivalent)
- Complaint handling
- Bar trained (hot and cold drinks; cocktails etc)
- Ordering and stock taking
- Back office operations of till systems
- Driving licence essential
Desirable:
- To act as a role model to your team
- To work with higher management to build the team into the best people for the right roles
- To develop, train and coach your team
- To bring fun and positive energy to the workplace and ensure a happy, motivated, and focused team
- To offer guidance to your team
Customer experience:
- To ensure high customer experience and promote our ethos
- To champion swift, efficient, knowledgeable and engaging restaurant service
- To ensure compliance by the team of standard operating procedures
- To engage with the wider Estate team in the delivery of events
P&L:
- To manage the rota effectively to deliver target wage costs
- To assist in engaging the team in the weekly targets
Operation:
- To ensure the restaurant environment is well maintained and meets internal brand standards
- To continuously manage FOH stock
- Working during service hours to ensure high levels of organisation and standards
- Weekends 1 day (flexibility to cover holidays)
Employee perks benefits:
- Wine training/tastings
- Fixed days off
- Team trips, safaris of the rewilding project, and annual parties
- Share of tips
- Primarily day time hours (9am-5pm)
- Staff discounts across Knepp Estate
Please click on the APPLY button to submit your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visas at this time, so please refrain from applying unless eligible to work in the UK.
Deputy Front of House Manager in Bath employer: Knepp Swallows Ltd
Contact Detail:
Knepp Swallows Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Front of House Manager in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Knepp Wilding Kitchen. Understand their ethos and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Deputy Front of House Manager, you'll be interacting with guests and your team all day. Think about scenarios where you can showcase your complaint handling and customer service skills. Role-play with a friend if you need to!
✨Tip Number 3
Show your passion for sustainability! Knepp is all about rewilding and organic produce, so make sure to highlight any relevant experience or personal interests in sustainability during your chat. It’ll show you’re aligned with their values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Front of House Manager in Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about hospitality and sustainability, so share your experiences that reflect this.
Tailor Your CV: Make sure your CV is tailored to the Deputy Front of House Manager role. Highlight relevant experience, especially in managing teams and delivering excellent customer service, as these are key for us at Knepp.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your skills and experiences. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Knepp Wilding Kitchen.
How to prepare for a job interview at Knepp Swallows Ltd
✨Know the Knepp Story
Before your interview, dive into the history and ethos of Knepp. Understand their rewilding principles and how they integrate sustainability into their culinary offerings. This knowledge will not only impress but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Front of House Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you can bring positive energy to the workplace.
✨Familiarise Yourself with the Menu
Get to know the types of dishes and ingredients that Knepp Wilding Kitchen offers. Being able to discuss the menu confidently during your interview will show that you're proactive and passionate about the culinary experience they provide.
✨Prepare for Scenario Questions
Expect questions about handling complaints or managing busy service periods. Think through potential scenarios you might face in this role and how you would address them. This preparation will help you articulate your problem-solving skills and customer service approach.