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For Companies At a Glance
- Tasks: Assist customers, manage stock, and create a welcoming shopping experience.
- Company: Join the Knepp Wilding Shop, a sustainable retail space on a rewilding estate.
- Benefits: Enjoy 20% off in-store, free camping, complimentary safaris, and hot drinks.
- Why this job: Be part of a vibrant team promoting sustainability and nature-inspired products.
- Qualifications: Customer service experience and a passion for nature are essential.
- Other info: Flexible hours with opportunities for personal growth in a dynamic environment.
The predicted salary is between 10 - 15 £ per hour.
Salary: £12.50 per hour
Job Type: Part Time, Contract
Hours: 32 Hours minimum over 4 days a week, Monday – Sunday.
About the shop
Knepp Wilding Shop is a sustainable food and lifestyle retail space. We are open 9am – 5pm, 7 days a week, and is the entry point to Knepp. The 3500-acre Knepp estate is home to the oldest lowland rewilding project in the UK. Our shop has hundreds of beautiful products inspired by nature, our own organic produce grown regeneratively in our onsite market garden, and Wild Range Meat from our Rewilding Project. We are committed to being as sustainable and ethical as possible, although we are by no means perfect.
About The Role
We are looking for a friendly and well-rounded retail assistant that has a passion for sustainability and delivering exceptional customer service to join our dynamic and hardworking team. You will be the face of our vibrant retail space, at the entrance to the Knepp Rewilding Project and Wilding Kitchen. You will be manning our tills and service points, answering questions about the wider project and ensuring every visitor to Knepp has a memorable experience. You will be confident in handling fresh and ambient food stock as well as lifestyle products from over 120 suppliers, keeping shelves well stocked and displays seasonal and inviting. You will be supporting with administrative tasks such as stock taking and stock record management on our till software, EPOS. If you thrive in a fast-paced, busy environment whilst keeping attention to detail and love engaging with customers about nature and all things rewilding, we’d love to hear from you.
Key Responsibilities
- Serving customers on our tills, processing transactions, taking payment and being confident with our till software. Training will be provided.
- Answering questions about stock availability, products/suppliers and artists as well as the Rewilding Project and Knepp’s other areas such as wildlife, walking routes, safari offerings, garden tours and Wildland Foundation.
- Create engaging customer relationships, through sharing genuine experience, personal interests and passion for wildlife and nature.
- Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
- Supporting the processing of deliveries, stock management and back of house stock administration with diligence and attention to detail.
- Working in our warehouse, handling large crates of produce from our market garden, butchery and other suppliers.
- Ensuring visual merchandising and presentation of products is in line with our guidelines.
- Ensure all health and safety policies are always adhered to, ensuring all checklists are completed, including but not limited to, bathrooms, on-site dog wash, warehouse and the store. Training will be provided.
- General housekeeping in front and back of house.
- Supporting operations in our warehouse which acts as a distributor to other Knepp outlets.
- Being flexible to complete new and ad-hoc tasks in a fast-paced and dynamic environment.
- Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back on potential changes.
- Support the delivery of events in store and at the Knepp Wilding Kitchen, such as Author Talks and Art Exhibitions.
Our Ideal Candidate
- A strong understanding of exceptional customer service.
- Previous experience in a customer-focused role.
- Knowledge of retail operations or a strong willingness to learn.
- You share our love of nature and our brand values.
- You are a people person. You genuinely like talking to others, are outgoing and approachable.
- You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team, taking direction from senior team members.
- Adept at working under pressure and enjoys challenges.
- Driving licence and a vehicle for driving to and from work.
All applications must have the full-time right to work in the UK at the time of application.
Working at Knepp
- 20% off in Wilding Shop & Kitchen
- Free camping at Knepp Campsite
- Complimentary safari in our Rewilding Project
- Pension
- Free Hot Drinks
To apply
Please follow this link to apply and follow the application instructions. The application involves sending a copy of your CV and a short covering letter, explaining how your experience, qualities and values align with the job description and person specification.
Deadline: 28 February 2026
Knepp is an equal opportunity employer. We value diversity in our team as much as we do in our landscape. We encourage applicants from all backgrounds to apply for roles at Knepp.
Knepp Wilding Shop – Shop Assistant employer: Knepp Castle Estate, Knepp Farms LLP
Contact Detail:
Knepp Castle Estate, Knepp Farms LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knepp Wilding Shop – Shop Assistant
✨Tip Number 1
Get to know the Knepp Wilding Shop inside out! Familiarise yourself with their products, sustainability practices, and the rewilding project. This way, when you chat with the team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Don’t just apply; engage! Reach out to the shop on social media or visit in person. Show them your enthusiasm for their mission and ask questions about the role. This personal touch can make a huge difference in how they see you.
✨Tip Number 3
Prepare for the interview by thinking of examples from your past experiences that highlight your customer service skills and teamwork. Be ready to share how you’ve handled busy environments and engaged with customers, especially about nature and sustainability.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Knepp team and contributing to their amazing work.
We think you need these skills to ace Knepp Wilding Shop – Shop Assistant
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let us know why sustainability matters to you. Share any personal experiences or interests that connect you to our mission at Knepp Wilding Shop.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter highlight your customer service experience and any relevant skills. We want to see how your background aligns with the role, so don’t hold back!
Be Genuine and Personable: We’re looking for someone who’s friendly and approachable. Use a conversational tone in your application to reflect your personality and show us that you’re a people person.
Follow Application Instructions Carefully: Don’t forget to follow the application instructions on our website! Make sure to include both your CV and a short covering letter by the deadline. We can’t wait to hear from you!
How to prepare for a job interview at Knepp Castle Estate, Knepp Farms LLP
✨Know Your Stuff About Sustainability
Before the interview, brush up on your knowledge of sustainability and rewilding. Familiarise yourself with Knepp's mission and the products they offer. This will help you engage in meaningful conversations during the interview and show your genuine passion for the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate that you understand the importance of creating memorable experiences for visitors.
✨Be Ready to Talk About Teamwork
Since this role involves working as part of a dynamic team, be prepared to discuss your teamwork experiences. Share specific instances where you collaborated effectively with others, highlighting your ability to take direction and contribute positively to a group environment.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your passion for nature and retail, as well as your adaptability in fast-paced environments. The more comfortable you are speaking about your experiences, the more confident you'll feel during the actual interview.
