At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Luxury Cotswolds estate known for refined hospitality.
- Benefits: £38,000 salary, service charge, wellness support, and extensive perks.
- Other info: Collaborative culture focused on sustainability and quality.
- Why this job: Join a respected team and elevate luxury guest experiences.
- Qualifications: Experience in luxury hotels and strong leadership skills.
The predicted salary is between 38000 - 38000 £ per year.
An exciting opportunity has arisen for a House / Hotel Manager to join one of the Cotswolds’ most respected luxury hospitality destinations. Set within stunning countryside surroundings, this independently owned estate has built a reputation for delivering refined but relaxed hospitality, combining beautifully designed guest spaces with exceptional food, wellness and guest experience.
This role is heavily focused around front-of-house operations, reception leadership and overall guest journey, making it ideal for someone who thrives in a highly guest-facing environment and enjoys leading from the floor.
The Role
As House / Hotel Manager, you will oversee the day-to-day guest experience across the hotel operation, ensuring every guest receives warm, polished and highly personalised service from arrival through to departure. You will act as a key bridge between reception, guest relations and wider front-of-house operations while supporting and developing the FOH team.
- Leading daily front-of-house hotel operations
- Managing reception standards and guest arrival experience
- Driving exceptional guest service throughout the property
- Supporting and developing the reception and FOH teams
- Handling guest feedback and resolving issues professionally
- Ensuring excellent communication across departments
- Maintaining operational standards, organisation and consistency
- Working closely with senior management to continually elevate guest experience
This is a hands-on leadership role requiring warmth, emotional intelligence, organisation and strong attention to detail.
The Environment
This is a business deeply connected to:
- seasonality
- sustainability
- quality produce
- wellness and lifestyle hospitality
The culture is collaborative, thoughtful and guest-focused, with genuine emphasis placed on hospitality rather than formality alone.
The Ideal Candidate
- Current Hotel Manager, House Manager, Reception Manager or senior FOH leader
- Background within luxury hotels, boutique hospitality or premium guest-focused operations
- Strong reception and guest relations experience
- Warm, polished and highly professional
- Excellent communication and leadership skills
- Organised, proactive and calm under pressure
- Passionate about hospitality, people and guest experience
The Package
- £38,000 base salary
- Tronc/service charge on top
- 45-hour working week
- Exceptional team culture and working environment
- Extensive company perks and staff benefits
- Strong long-term development opportunities
- Beautiful Cotswolds location
Benefits include generous service charge, discounts across food, spa and stays, professional development programmes, wellness support and substantial staff perks.
Why This Role
This is an excellent opportunity for a hospitality professional who enjoys:
- Leading luxury guest experience from the front
- Building strong FOH culture and service standards
- Working within a premium lifestyle hospitality environment
- Being part of a respected and values-led business
If you are passionate about people, hospitality and delivering thoughtful guest experiences at a high level, we would love to hear from you.
House / Hotel Manager employer: Knekt Hub
Join a prestigious luxury hospitality destination in the heart of the Cotswolds, where you will thrive in a collaborative and guest-focused culture that prioritises exceptional service and personal development. With a competitive salary, extensive perks, and a commitment to sustainability and wellness, this role offers a unique opportunity to lead a passionate team in delivering memorable guest experiences amidst stunning countryside surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land House / Hotel Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for hospitality shine through. We want to see how you connect with people and create memorable experiences, so be yourself and let your warmth come across.
✨Tip Number 3
Research the company culture! Before any interviews, dive deep into understanding the values and environment of the estate. We love candidates who align with our collaborative and guest-focused approach, so tailor your conversations to reflect that understanding.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team. Don’t hesitate – we’re excited to hear from passionate hospitality professionals like you!
We think you need these skills to ace House / Hotel Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your dedication to guest service and how you’ve gone above and beyond to create memorable moments for guests.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. We want to see how your background aligns with our focus on luxury guest experiences and front-of-house operations.
Be Professional Yet Personable:While we appreciate a polished application, don’t forget to inject a bit of your personality into it! We’re looking for someone who can connect with guests and lead a team, so let us see the real you in your writing.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our beautiful Cotswolds estate!
How to prepare for a job interview at Knekt Hub
✨Know the Guest Experience Inside Out
Before your interview, dive deep into the guest experience aspect of the role. Familiarise yourself with the estate's unique offerings and think about how you can enhance the guest journey. Be ready to share specific examples from your past experiences that demonstrate your ability to create memorable guest interactions.
✨Showcase Your Leadership Style
As a House/Hotel Manager, you'll be leading a team. Prepare to discuss your leadership style and how you motivate and develop your team. Think of instances where you've successfully managed front-of-house operations and how you handled challenges while maintaining a positive atmosphere.
✨Emphasise Communication Skills
Strong communication is key in this role. During the interview, highlight your ability to communicate effectively across departments. Share examples of how you've resolved guest issues or feedback through clear and professional communication, showcasing your emotional intelligence and problem-solving skills.
✨Align with Their Values
This estate values collaboration, sustainability, and quality. Research their ethos and be prepared to discuss how your personal values align with theirs. Show genuine passion for hospitality and how you can contribute to their culture of thoughtful guest service.
