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- Tasks: Manage appointments, update patient records, and assist with enquiries in a healthcare setting.
- Company: Join Knebworth, a supportive team dedicated to high-quality patient care.
- Benefits: Flexible hours between 25-37.5 per week, training opportunities, and a collaborative environment.
- Other info: Contribute to a clean, organised workspace while supporting clinical staff.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare experience.
- Qualifications: Strong communication, organisation, and teamwork skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Medical Receptionists/Administrators support the smooth running of healthcare services through a range of administrative and patient-facing duties. They manage appointment systems, process booking requests, and accurately update patient records while maintaining confidentiality. We are seeking someone with patient care at their core, with the ability to multitask and support the wider team.
You will act as the first point of contact for patients, handling phone calls, responding to enquiries, and directing individuals to the appropriate services. The role also involves general administrative tasks such as data entry, processing confidential documents, and supporting clinical staff when needed.
As part of the wider team, you will contribute to efficient service delivery, assist colleagues during absences, and follow practice policies, including safeguarding and data protection. You will also be expected to complete training, participate in appraisals, and help maintain a clean and organised working environment.
Overall, the role requires strong communication, organisation, and teamwork skills to ensure high-quality patient care. We are flexible for the right candidate in offering between 25 and 37.5 hours per week.
Main duties of the job:
- You will be responsible for managing appointments, maintaining accurate patient records, and handling patient enquiries both in person and by phone.
- We need a proactive team player to support the smooth running of the practice by carrying out general administrative tasks, directing patients to appropriate services, and assisting clinical staff when needed.
- The role also involves responding to correspondence, processing registrations, and ensuring all tasks are completed efficiently while following practice policies and maintaining patient confidentiality.
About us: Knebworth
Medical Receptionist/Administrator employer: Knebworth & Marymead Medical Practice
Contact Detail:
Knebworth & Marymead Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Research Knebworth and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable handling enquiries and directing patients effectively.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can handle the busy environment of a healthcare setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Knebworth team. Don’t miss out on this opportunity!
We think you need these skills to ace Medical Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare administration. We want to see how your skills match the role, so don’t be shy about showcasing your patient care abilities and multitasking prowess!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for patient care and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention why you’re excited about joining us at Knebworth.
Showcase Your Communication Skills: As a Medical Receptionist/Administrator, strong communication is key. In your application, highlight any experience you have in handling enquiries or working with patients. We love seeing examples of how you’ve effectively communicated in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Knebworth & Marymead Medical Practice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist/Administrator. Familiarise yourself with appointment management, patient record keeping, and confidentiality protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for patients, strong communication is key. Prepare examples of how you've effectively handled enquiries or resolved issues in previous roles. Practising clear and concise responses will demonstrate your ability to communicate well under pressure.
✨Demonstrate Team Spirit
This role requires a proactive team player, so be ready to discuss how you've supported colleagues in the past. Share specific instances where you’ve stepped in during busy times or helped out when someone was absent. This shows that you’re not just focused on your own tasks but are committed to the team's success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to multitask. Think about situations where you had to manage multiple priorities or handle difficult patients. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.