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- Tasks: Manage customer orders and ensure top-notch service in a fast-paced environment.
- Company: Join Knauf Insulation, a values-driven company focused on creating opportunities.
- Benefits: 33 days holiday, enhanced sick pay, wellness initiatives, and career progression.
- Why this job: Be part of a team that prioritises customer satisfaction and innovation.
- Qualifications: Experience in customer service, strong communication skills, and SAP knowledge.
- Other info: Dynamic workplace with excellent support for mental health and wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Customer Service Advisor
Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.
Knauf Insulation is proud to be part of the Knauf Group.
Can you say ‘yes’?
- Do you thrive working in a fast-paced environment?
- Do you know how to organise and prioritise workloads?
- Do you always work with the customer in mind?
As a Customer Service Advisor you will effectively manage and support the supply of Knauf Insulation products, whilst maintaining systems and procedures to ensure the delivery of service meets and exceeds the expectations of all of our customers and is in line with our best practice guide
What you’ll be doing…
- Managing the full customer journey from order entry to invoice, including working with our digital ecosystem.
- Accurately processing customer orders in SAP, giving correct lead times, pricing and customer details.
- Maintaining a best-in-class level of customer service in line with the Knauf values and our best practice guide at all times.
- Managing the day-to-day relationship with our third party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.
- Liaising with the warehouse, production and plant to confirm any special requirements with a customer-centric and collaborative attitude.
What we’d love for you to have:
- Experience in customer service and/or transport and logistics
- SAP knowledge
- Excellent verbal and written communication skills
- Good administrative and I.T skills
- Strong eye for detail and the ability to work autonomously
We\’ll provide:
- Enhanced Holiday Pay – 33 days including bank holidays plus the opportunity to purchase more
- 16 weeks Company Sick Pay after 3 months of service
- Group Income Protection
- Enhanced Maternity, Paternity and Adoption packages
- Life Assurance – 4 x annual salary
- Defined Contribution Pension Scheme
- Staff Bonus Scheme
- Career Progression Routes
- Employee Assistance Programme through Health Assured
- Westfield Health Cash Plan
- Perkbox
- Access to Costco Membership
- Wickes Employee Purchase Scheme
- On site Gyms
- Wellbeing Initiatives and Mental Health First Aiders
- Car Salary Sacrifice Scheme
- Cycle to work scheme
- On site Car Charging Points
What happens next?
We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.
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Customer Service Advisor Head Office (St Helens) employer: Knauf Insulation UK
Contact Detail:
Knauf Insulation UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Head Office (St Helens)
✨Tip Number 1
Get to know Knauf's values and culture before your interview. This way, you can show how your personal values align with theirs. It’s all about making that connection!
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations, especially in a fast-paced environment. We want to see your problem-solving skills shine!
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you’re genuinely interested in the role and the company. Plus, it helps you figure out if this is the right fit for you!
✨Tip Number 4
Apply through our website for a smoother process! We’re all about making things easy for you, so take advantage of that and get your application in today!
We think you need these skills to ace Customer Service Advisor Head Office (St Helens)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and logistics. We want to see how your skills align with what we're looking for at Knauf!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Attention to Detail: We love candidates who have a strong eye for detail. Make sure to mention any experiences where you’ve successfully managed complex tasks or projects, as this will show us you can handle the customer journey smoothly.
Apply Through Our Website: To make things easier for both of us, please apply through our website. It’s straightforward and ensures your application gets to the right place quickly!
How to prepare for a job interview at Knauf Insulation UK
✨Know the Company Inside Out
Before your interview, take some time to research Knauf Insulation. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you managed customer expectations or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment and keep the customer at the forefront.
✨Familiarise Yourself with SAP
Since the role involves processing orders in SAP, it’s crucial to brush up on your knowledge of this system. If you have experience, be ready to discuss how you've used it in previous roles. If not, consider watching some tutorials to get a basic understanding.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or what success looks like in this role. This shows that you’re not just looking for any job, but that you’re keen on finding the right fit for both you and Knauf.