At a Glance
- Tasks: Manage customer orders and ensure top-notch service in a fast-paced environment.
- Company: Join Knauf Insulation, a values-driven company focused on creating opportunities.
- Benefits: 33 days holiday, enhanced sick pay, wellness initiatives, and career progression.
- Other info: Dynamic workplace with excellent support for mental health and wellbeing.
- Why this job: Be part of a team that prioritises customer satisfaction and innovation.
- Qualifications: Experience in customer service, strong communication skills, and SAP knowledge.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Customer Service Advisor
Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.
Knauf Insulation is proud to be part of the Knauf Group.
Can you say ‘yes’?
- Do you thrive working in a fast-paced environment?
- Do you know how to organise and prioritise workloads?
- Do you always work with the customer in mind?
As a Customer Service Advisor you will effectively manage and support the supply of Knauf Insulation products, whilst maintaining systems and procedures to ensure the delivery of service meets and exceeds the expectations of all of our customers and is in line with our best practice guide
What you’ll be doing…
- Managing the full customer journey from order entry to invoice, including working with our digital ecosystem.
- Accurately processing customer orders in SAP, giving correct lead times, pricing and customer details.
- Maintaining a best-in-class level of customer service in line with the Knauf values and our best practice guide at all times.
- Managing the day-to-day relationship with our third party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.
- Liaising with the warehouse, production and plant to confirm any special requirements with a customer-centric and collaborative attitude.
What we’d love for you to have:
- Experience in customer service and/or transport and logistics
- SAP knowledge
- Excellent verbal and written communication skills
- Good administrative and I.T skills
- Strong eye for detail and the ability to work autonomously
We\'ll provide:
- Enhanced Holiday Pay – 33 days including bank holidays plus the opportunity to purchase more
- 16 weeks Company Sick Pay after 3 months of service
- Group Income Protection
- Enhanced Maternity, Paternity and Adoption packages
- Life Assurance – 4 x annual salary
- Defined Contribution Pension Scheme
- Staff Bonus Scheme
- Career Progression Routes
- Employee Assistance Programme through Health Assured
- Westfield Health Cash Plan
- Perkbox
- Access to Costco Membership
- Wickes Employee Purchase Scheme
- On site Gyms
- Wellbeing Initiatives and Mental Health First Aiders
- Car Salary Sacrifice Scheme
- Cycle to work scheme
- On site Car Charging Points
What happens next?
We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.
Customer Service Advisor Head Office (St Helens) employer: Knauf Insulation UK
Knauf Insulation is an exceptional employer that champions opportunity and personal growth within a values-led culture. Located in St Helens, employees benefit from a comprehensive package including enhanced holiday pay, career progression routes, and wellbeing initiatives, all while working in a dynamic environment focused on customer satisfaction and collaboration. Join us to be part of a team that not only prioritises your professional development but also fosters a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Head Office (St Helens)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Knauf Insulation UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Knauf Insulation UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor Head Office (St Helens)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Knauf Insulation UK:Your cover letter is your chance to shine! Tell us why you want to work at Knauf Insulation UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Knauf Insulation UK!
How to prepare for a job interview at Knauf Insulation UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
