Job Summary
As a key member of the onsite team, you will be providing systems support within a highly technical and automated warehouse. Supported by product specialist via a service desk you will provide software support, customer guidance, continuous improvement, change and incident management.
Duties and responsibilities include, but are not limited to:
- Observe and analyse the system functions and performance
- Incident Management
- Problem Management
- Change Management
- Continuous Improvements
- System updates
- Customer and 3rd party management
- System health-check and performance
- Hardware management (clients, peripherals, and servers)
- Server administration
- Reporting
- Log file navigation (Linux)
- KPI adherence
- Bespoke software application support
Skills/qualifications
- Customer services or 1st line experience (software)
- Knowledge of Linux and Windows (client and server)
- Knowledge of databases
- Knowledge of networks and topologies
- Knowledge of computer hardware and peripherals
- Fluent in English
- Strong skills in report development and Excel
- Understanding of ITIL
- Ability to communicate with all levels within an organisation
Desirable
- Computing degree or 5 years' experience in an IT field
- An understanding of warehouse operations and supply chain management
- 3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment
- Knowledge of Warehouse Management and Control systems
- Bilingual (English / German)
- Operational experience within an automated distribution facility
Important behaviours to have in line with our company values
- Appreciation – Recognises the achievement of others
- Creativity – Is resourceful and innovative
- Courage – Willing to learn and try new things
- Openness – Always approachable and helpful
- Reliability – Consistently gives their best
Local benefits
Some locations have local benefits; please speak to a member of the management team.
Information
KNAPP U.K. Limited Chalgrove Oxfordshire Great Britain Fulltime
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Logistics Operations Engineer in Oxford employer: KNAPP
KNAPP U.K. Limited offers an exceptional work environment for a Home-Based Logistics Systems Start-Up Engineer, combining the flexibility of remote work with the opportunity to collaborate in person at our Chalgrove office and various customer sites across the UK and Europe. Our culture fosters innovation and teamwork, providing ample opportunities for professional growth and development while working on cutting-edge software solutions. Join us to be part of a dynamic team that values your contributions and supports your career aspirations.
