At a Glance
- Tasks: Support customers in transitioning to operational systems and manage incident responses.
- Company: Join a leading logistics company with a focus on innovation and teamwork.
- Benefits: Competitive salary, travel opportunities, and local benefits available.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be at the forefront of tech transitions and make a real difference for customers.
- Qualifications: Solid IT education and knowledge of intralogistics and systems controls.
The predicted salary is between 35000 - 45000 £ per year.
The Systems Operations Engineer is responsible for the transition of the project completion to business-as-usual.
Responsible for onboarding of the customer to fully usability of the systems being provided.
Strong communication with the customer and project stakeholders is important to manage all alarms and escalations (MI’s).
The right candidate will understand the logistics of the systems being provided.
Understand the products being implemented as part of the system for use.
And understanding the capabilities, boundaries and dependencies of the system to measure performance.
The role is to prepare the customer for the warehouse startup and support them through the transition from projects to customer service.
During the transition of a project to operational use, or the continuous development and delivery in a hybrid project the balance of ramp-up, stability and operational improvement must be maintained.
The role interacts with the project team at multiple levels to ensure a joined-up approach to deliver the project, while managing the customer onboarding.
This role needs to be present once the systems are delivered onsite.
This role involves travel within the UK and beyond.
Duties and responsibilities include, but are not limited to
- The management, coordination and follow up of incident management (MI’s) during the startup phase of the operation.
As well as progressing problem issues to the project team and ongoing continuous development projects
- The coordination of triage process within the business for the right resources during any events
- Support a project team with root cause analysis andreviews with experts within the business
- To categorise, prioritise and sequence with the support of the project management the delivery of fixes and root cause
- Provide timely, accurate, and regular updates to senior management, customers, and other stakeholders throughout the incident lifecycle
- Developing a customer KPI for onboarding competencies
- Working within a project team to deliver a customer onboarding and transition
- Working with the customer stakeholder to develop their capabilities to manage and run the systems
- Build and maintain effective working relationships with KNAPP Hotline Team Leaders and key stakeholders across all departments
- Ensure operational processes are developed inline with Knapp business processes
Skills/Qualifications
- Solid IT education (technical IT college, university, or similar education)
- Knowledge of intralogistics
- Knowledge and understanding of Controls, WMS, WCS, and sub-systems.
- Spoken and written English, a further foreign language is advantageous
- Very good general IT skills
- Knowledge of Systems and Controls hardware
- Important behaviours to have in line with our company values
- Appreciation – Recognises the achievement of others
- Creativity – Is resourceful and innovative
- Courage – Willing to learn and try new things
- Openness – Always approachable and helpful
- Reliability – Consistently gives their best
- Local benefits
Some locations have local benefits; please speak to a member of the management team.
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Systems Operations Specialist in Chalgrove employer: KNAPP AG
At KNAPP, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Logistics Operations Engineer, you will benefit from extensive training and development opportunities, allowing you to grow your skills while working alongside a global team dedicated to excellence in logistics solutions. Our commitment to employee well-being and a supportive environment makes KNAPP a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Operations Specialist in Chalgrove
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like KNAPP AG and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at KNAPP AG!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like KNAPP AG keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Systems Operations Specialist in Chalgrove
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to KNAPP AG:This is your chance to really connect with the team at KNAPP AG. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at KNAPP AG
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with KNAPP AG.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show KNAPP AG that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at KNAPP AG. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
