At a Glance
- Tasks: Manage key accounts and build strong customer relationships while driving service excellence.
- Company: Join a leading automated materials handling company with a focus on innovation.
- Benefits: Competitive salary, local benefits, and opportunities for professional growth.
- Other info: Dynamic role with potential for national and international travel.
- Why this job: Make a real impact by enhancing customer satisfaction and driving business success.
- Qualifications: Degree or HNC/HND in Engineering, with strong customer service and account management experience.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a passionate customer focused Key Account Manager with a proven record of expanding and retaining customer business through the building of trusted customer relationships.
Reporting to the Head of Operations, you will be responsible for the development and management of assigned resident site key accounts as well as continuous improvement activities to ensure best practice is applied with standardisation across all sites.
National and international travel may be required.
Duties and responsibilities include, but are not limited to
- Manage assigned KNAPP UK Residential service contract customers including account management and budgetary control, working with the resident service managers/supervisors to deliver the resident maintenance service contract
- Ensure that the Resident Support contracts are delivered via the Site Managers and that the Customer relationships are managed
- Assist and support the Head of Operations on new business ventures, troubleshooting aspects with existing customers
- Represent KNAPP customer service to a wide variety of internal and external audiences focussing on relationships with customers
- Take an active role in leading and managing the growth and development of the customer service operation in line with the Customer Service strategy for the UK
- Define, develop and nurture KNAPP’s distinctive service brand
- Strengthen the service departments’ financial position through effective support, development, improving communications and promoting service and support products
- Manage the negotiation of service contract pricing when necessary
- Develop appropriate opportunities for the customer to capitalise on opportunities and help grow revenues
- Grow long-term relationships with customers and capitalise on service and partnership opportunities
- Take a lead role in monitoring the identification and development of strategic service accounts
- Manage business development in service on a strategic level for customers
- Effectively communicate service information to line managers and key customer events and metrics to the Head of Operations & CS Director
- Handle difficult personnel situations, using appropriate discretion, seeking HR advice and demonstrating respect for the individual
- Ensure that new service operations plans, policies, procedures and transition/migration plans are consistent with the overall company goals and objectives
- Hold responsibility for customer satisfaction with service on a UK basis
- Provide leadership and guidance in allaspects of the service sales cycle
Skills, qualifications and experience
- HNC/HND or Degree qualified; Engineering
- IOSH/NEBOSH Health & Safety qualification
- Experience of working for an Automated Materials Handling company
- Experience of managing large maintenance budgets
- Strong customer service experience and management is a prerequisite
- Experience of negotiating and compiling service contracts
- Previous experience of budget control
- History of managing and developing customer accounts successfully
- History of implementing and managing continuous improvement initiatives
- Possess significant knowledge of complex servicing concepts to be able to assist in establishing standards applied across subsidiaries
- Important behaviours to have in line with our company values
- Appreciation – Recognises the achievement of others
- Creativity – Is resourceful and innovative
- Courage – Willing to learn and try new things
- Openness – Always approachable and helpful
- Reliability – Consistently gives their best
- Local benefits
Some locations have local benefits; please speak to a member of the management team.
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Key Account Manager 2 in Chalgrove employer: KNAPP AG
At KNAPP AG, we pride ourselves on fostering a collaborative and supportive work environment that values precision and integrity. As a part-time SAP Contracts & Finance Administrator, you will enjoy flexible working hours that promote a healthy work-life balance, alongside opportunities for professional development within a dynamic team. Our commitment to employee growth and a culture of respect makes KNAPP AG an exceptional employer in the United Kingdom.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager 2 in Chalgrove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KNAPP AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KNAPP AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager 2 in Chalgrove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KNAPP AG:Your cover letter is your chance to shine! Tell us why you want to work at KNAPP AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KNAPP AG!
How to prepare for a job interview at KNAPP AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
