At a Glance
- Tasks: Manage employee relations cases and support managers in a fast-paced FinTech environment.
- Company: Join a high-growth FinTech with a collaborative and ambitious culture.
- Benefits: Competitive salary, hybrid work model, and significant ownership in the People function.
- Other info: Opportunity for career growth in a dynamic and supportive workplace.
- Why this job: Shape employee relations strategy and make a real impact during exciting expansion.
- Qualifications: Experience in managing high-volume ER cases and strong knowledge of UK employment law.
The predicted salary is between 70000 - 80000 £ per year.
We are partnering with an exciting, high-growth FinTech to appoint an experienced Employee Relations Specialist. This is a unique opportunity to join a scaling business where employee relations is a critical function, supporting a large operational workforce and enabling business performance through effective people management.
We're particularly interested in speaking with ER professionals who have managed high-volume, complex casework within operational environments, such as distribution centres, logistics, facilities management, manufacturing, retail, hospitality, transport, customer operations, or other workforce-heavy businesses.
The Role
Reporting into the People team, you'll take ownership of a busy ER caseload, partnering closely with managers to navigate employee issues confidently, consistently, and in line with employment legislation. This role will suit someone who thrives in fast-paced environments, enjoys balancing commerciality with compliance, and is comfortable supporting managers who may have limited HR experience.
Key Responsibilities
- Managing a high-volume ER caseload across disciplinary, grievance, absence, performance, conduct and capability matters
- Leading complex performance management processes, including PIPs and capability cases
- Advising managers on probation reviews, attendance management and flexible working requests
- Coaching and upskilling line managers to handle people issues effectively and confidently
- Ensuring consistent application of policies, procedures and employment legislation
- Identifying ER trends, risks and areas for improvement across the organisation
- Supporting the development and implementation of scalable people policies and frameworks
- Partnering with stakeholders across the business to minimise risk and drive positive employee outcomes
About You
- Proven experience managing a high-volume ER caseload within a fast-paced, operational environment
- Background in sectors such as logistics, distribution, facilities management, retail, manufacturing, transport, hospitality or other large workforce businesses
- Strong working knowledge of UK employment law and practical ER application
- Experience handling complex performance, conduct, grievance and absence cases from start to finish
- Comfortable working with operational managers and influencing stakeholders at all levels
- Resilient, pragmatic and commercially minded, with a solutions-focused approach
- Experience reviewing and improving policies and ER processes would be highly advantageous
- Able to work on a hybrid basis, with 4 days per week in the White City office
What's on Offer
- Salary of £70,000 - £80,000
- Opportunity to join a high-growth FinTech during an exciting phase of expansion
- Significant ownership and visibility within the People function
- Fast-paced, ambitious and collaborative culture
- The chance to shape ER strategy and frameworks as the business continues to scale
If you're an ER specialist used to dealing with large employee populations, high case volumes and hands-on operational environments, we'd love to hear from you.
Employee Relations Specialist in London employer: KMK HR Solutions
Join a dynamic fintech company that prioritises leadership development and personal growth in a fast-paced, high-performance culture. With a focus on shaping leadership capabilities and driving real change, you'll have the autonomy to influence business performance while working alongside ambitious teams in a supportive environment. This role offers unique opportunities for professional development and the chance to make a tangible impact within a scaling organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Specialist in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at KMK HR Solutions!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at KMK HR Solutions.
We think you need these skills to ace Employee Relations Specialist in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at KMK HR Solutions. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to KMK HR Solutions and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at KMK HR Solutions. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to KMK HR Solutions's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at KMK HR Solutions
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with KMK HR Solutions.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at KMK HR Solutions will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact KMK HR Solutions and how you would contribute to adapting HR strategies.
