People Partner in City of London

We’re partnering with an exciting, rapidly scaling fintech to appoint a driven and hands-on 360 People Partner to join their UK team. This is a brilliant opportunity to step into a high-impact role where you’ll have real ownership, the ability to shape processes, and make your mark as the business continues to grow.

Working closely with the Head of HR and a collaborative, forward-thinking People team, you’ll play a key role in delivering best-in-class HR operations while identifying opportunities to improve, streamline, and evolve processes. Your ideas will be valued, your contributions recognised, and your impact visible. If you thrive in a fast-paced environment and enjoy bringing structure, organisation, and innovation to growing teams—this role is for you.

• People Partnering & Advisory
  • Act as the first point of contact for managers across the UK business on all people matters, providing practical, legally sound guidance.
  • Partner with Sales, Operations, and Support leaders to understand their teams, anticipate people challenges, and proactively support performance.
  • Coach managers through people processes including performance management, conduct issues, and difficult conversations.
  • Build trusted relationships across the business, positioning the People team as a credible, commercially aware function.
• Employee Relations
  • Own and manage ER cases end-to-end, including disciplinary, grievance, capability, and probation matters.
  • Prepare and manage all associated ER documentation — invite letters, outcome letters, appeal processes — ensuring procedural accuracy throughout.
  • Advise managers on appropriate courses of action, balancing legal risk, business needs, and employee experience.
  • Manage performance improvement plans (PIPs) and support managers in conducting reviews consistently and fairly.
  • Maintain thorough, accurate records of all ER matters in line with GDPR and internal policy.
• Employee Lifecycle
  • Own all stages of the employee lifecycle: onboarding, probation, role changes, promotions, and offboarding.
  • Ensure new starters have a structured, consistent onboarding experience from offer acceptance through to end of probation.
  • Track probation milestones, prompt managers to complete reviews on time, and manage extensions or early failures where necessary.
  • Manage leaver processes end-to-end, including exit interviews, system updates, and final payslip coordination.
• Performance & Development
  • Support the design and delivery of the UK performance review cycle, working with managers to ensure reviews are meaningful and consistent.
  • Monitor performance trends across teams, flagging concerns early and supporting intervention where needed.
  • Assist in identifying development needs and connect employees to relevant growth opportunities.
• HR Systems, Data & Compliance
  • Maintain accurate, up-to-date employee records within Personio, ensuring data integrity across the employee lifecycle.
  • Produce regular people reporting — headcount, attrition, absence, and other KPIs — to support Head of People with business updates.
  • Own the monthly payroll input process for the UK, ensuring all employee changes are captured accurately and on time.
  • Ensure all people activity is conducted in compliance with UK employment legislation, including the Equality Act 2010, Working Time Regulations, and GDPR.
  • Maintain and update HR policy documentation, ensuring the Employee Handbook remains accurate and accessible.

• Confident handling ER cases end-to-end with good instincts on when to escalate.
• Strong communicator — direct without being blunt, empathetic without being vague.
• Commercially minded — understands the business context behind HR decisions and communicates in those terms.
• Comfortable working with data — able to pull a report, spot an anomaly, and present numbers clearly.
• Organised and delivery-focused, able to manage multiple workstreams without losing attention to detail.
• Thrives in a fast-moving, scaling business where processes are still being built.