Partner (Permanent) in City of London

We’re partnering with an exciting, rapidly scaling fintech to appoint a driven and hands-on 360 People Partner to join their UK team. Working closely with the Head of HR and a collaborative, forward-thinking People team, you’ll play a key role in delivering best-in-class HR operations while identifying opportunities to improve, streamline, and evolve processes.

People Partnering & Advisory

• Partner with Sales, Operations, and Support leaders to understand their teams, anticipate people challenges, and proactively support performance.
• Coach managers through people processes including performance management, conduct issues, and difficult conversations.

Employee Relations

• Own and manage ER cases end-to-end, including disciplinary, grievance, capability, and probation matters.
• Advise managers on appropriate courses of action, balancing legal risk, business needs, and employee experience.
• Manage performance improvement plans (PIPs) and support managers in conducting reviews consistently and fairly.
• Maintain thorough, accurate records of all ER matters in line with GDPR and internal policy.
• Own all stages of the employee lifecycle: onboarding, probation, role changes, promotions, and offboarding.
• Ensure new starters have a structured, consistent onboarding experience from offer acceptance through to end of probation.
• Track probation milestones, prompt managers to complete reviews on time, and manage extensions or early failures where necessary.

Performance & Development

• Support the design and delivery of the UK performance review cycle, working with managers to ensure reviews are meaningful and consistent.
• Monitor performance trends across teams, flagging concerns early and supporting intervention where needed.
• Assist in identifying development needs and connect employees to relevant growth opportunities.

HR Systems, Data & Compliance

• Maintain accurate, up-to-date employee records within Personio, ensuring data integrity across the employee lifecycle.
• Produce regular people reporting — headcount, attrition, absence, and other KPIs — to support Head of People with business updates.
• Own the monthly payroll input process for the UK, ensuring all employee changes are captured accurately and on time.
• Maintain and update HR policy documentation, ensuring the Employee Handbook remains accurate and accessible.

Commercially minded — understands the business context behind HR decisions and communicates in those terms. Comfortable working with data — able to pull a report, spot an anomaly, and present numbers clearly.