At a Glance
- Tasks: Manage customer enquiries and coordinate hires in a fast-paced environment.
- Company: Join a well-established hire business with a supportive team culture.
- Benefits: Competitive salary, generous leave, healthcare plan, and career development opportunities.
- Other info: Enjoy a friendly workplace with genuine opportunities for career growth.
- Why this job: Make a real impact while delivering outstanding customer service every day.
- Qualifications: Customer service experience and strong communication skills are essential.
Join a busy customer operations team where no two days are the same KMC Recruitment is working with a well-established hire business to recruit a Hire Desk Coordinator for its Ipswich operation.
This is an excellent opportunity for someone who enjoys speaking with customers, coordinating multiple tasks at once and making sure everything runs smoothly from enquiry through to delivery.
You'll be part of a supportive team, acting as the first point of contact for customers while working closely with colleagues across the business to deliver a first-class service.
Whether you're already working within the hire industry or have a strong customer service background and are looking for your next challenge, we'd like to hear from you.
The Role As part of a busy customer service and hire desk team, you'll be responsible for managing customer enquiries, arranging hires and ensuring customers receive a professional, efficient service throughout the process.
Your responsibilities will include
- Responding to customer enquiries by telephone and email.
- Preparing quotations and processing hire orders accurately.
- Liaising with operational teams to coordinate deliveries, collections and equipment availability.
- Building strong relationships with both new and existing customers.
- Providing advice on products and services to help customers find the right solution.
- Supporting Business Development Managers with customer accounts and enquiries.
- Maintaining accurate records and ensuring all documentation is completed correctly.
- Working collaboratively with colleagues to deliver excellent service and resolve any issues quickly.
About You We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service.
You'll ideally have
- Previous experience in a customer service, hire desk, sales support or coordination role.
- Excellent communication skills, both over the phone and in writing.
- Strong organisational skills with the ability to prioritise a busy workload.
- Good attention to detail and a high level of accuracy.
- Confidence using Microsoft Office, including Excel.
- A positive attitude and willingness to support the wider team.
- GCSE English (Grade 4/C or above), or equivalent.
Experience within the plant hire, construction, tool hire or related sectors would be advantageous, although it isn't essential.
What's on Offer?
- Up to 25 days' annual leave plus bank holidays.
- Option to buy additional holiday and carry unused leave forward.
- Extra day's holiday for your birthday.
- Company pension with employer contribution.
- Enhanced family leave.
- Death in Service cover.
- Medicash healthcare plan.
- High street retail discounts.
- Cycle to Work scheme.
- Regular performance and development reviews.
- A friendly, supportive working environment with genuine opportunities to develop your career.
If you're looking for a customer-focused role where you can make a real impact while developing your career within a successful national business, we'd love to hear from you
Hire Desk Coordinator in Ipswich employer: KMC Recruitment
Join a dynamic team at a leading supplier of heavy plant and material processing equipment, where your expertise as a Sales Manager will be valued and rewarded. With a strong focus on employee development, we offer comprehensive training and growth opportunities in a supportive work culture that encourages innovation and collaboration. Located in Scotland, you will benefit from a vibrant industry network and the chance to make a significant impact in a thriving market.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Coordinator in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KMC Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KMC Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Coordinator in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KMC Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at KMC Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KMC Recruitment!
How to prepare for a job interview at KMC Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
