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- Tasks: Conduct assessments for Customer Service Apprentices and manage scheduling and grading.
- Company: KM Recruitment is a leading recruiter in the Skills and Employability sectors across the UK.
- Benefits: Enjoy excellent holiday entitlement, mileage reimbursement, pension contributions, and more perks!
- Why this job: Join a dynamic team, make a real impact on apprentices' careers, and enjoy flexible working.
- Qualifications: Must have a recognised Assessor award and experience in Customer Service at Management level.
- Other info: This role is home/field based with travel flexibility required.
The predicted salary is between 22760 - 33840 £ per year.
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.
Location: Home/Field based - Must be flexible with travel (Candidates can be based in Manchester, York or surrounding areas)
Salary: £28,300
Package: Excellent Holiday Entitlement, Mileage, Pension + much more!
Type: Full Time, 6 month FTC
Essential Criteria:
- Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
- Must hold occupational competency in Customer Service at Management level.
- Must be IT Literate – training will be provided on company systems.
- Full, clean UK driving licence.
- Must be flexible with travel.
Duties:
- As an End Point Assessor, you will be responsible for completing a range of EPA activities, both face to face and electronically, with Apprentices completing Customer Service Apprenticeship Standards.
- These EPA activities include: carrying out End Point Assessment, scheduling of EPA activities, marking, grading and regular planning meetings with candidates and employers.
- Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
- Maintain a working knowledge of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
- Participate in standardisation and training activities.
- Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.
Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.
End Point Assessor - Customer Service / Management employer: KM Education Recruitment Ltd
Contact Detail:
KM Education Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End Point Assessor - Customer Service / Management
✨Tip Number 1
Familiarise yourself with the End Point Assessment process and the specific requirements for Customer Service and Management. Understanding the nuances of these standards will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former End Point Assessors in the field. They can provide valuable insights into the role and may even share tips on how to stand out in your application.
✨Tip Number 3
Prepare to discuss your experience in customer service management and how it relates to the assessment process. Be ready to give examples of how you've supported apprentices or managed teams effectively.
✨Tip Number 4
Show your flexibility and willingness to travel by highlighting any previous roles that required similar commitments. This will reassure potential employers that you're ready for the demands of the job.
We think you need these skills to ace End Point Assessor - Customer Service / Management
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the End Point Assessor position. Tailor your application to highlight how your skills and experience align with these.
Highlight Relevant Qualifications: Make sure to prominently feature your recognised Assessor award (D32/33, A1, CAVA or TAQA) in your CV and cover letter. Also, emphasise your occupational competency in Customer Service at Management level.
Showcase IT Literacy: Since the role requires IT literacy, mention any relevant software or systems you are familiar with. If you have experience with data processing or administration, be sure to include that as well.
Express Flexibility: Clearly state your willingness to travel and your possession of a full, clean UK driving licence. This is crucial for the role, so make it easy for the employer to see that you meet this requirement.
How to prepare for a job interview at KM Education Recruitment Ltd
✨Showcase Your Assessor Qualifications
Make sure to highlight your recognised Assessor award, such as D32/33, A1, CAVA, or TAQA. Be prepared to discuss how your qualifications have equipped you for the role and how they relate to the responsibilities of an End Point Assessor.
✨Demonstrate Your Customer Service Expertise
Since the role requires occupational competency in Customer Service at Management level, come ready to share specific examples from your experience. Discuss challenges you've faced and how you successfully managed them to provide excellent service.
✨Prepare for Flexibility Questions
Given that the position involves travel, be ready to discuss your flexibility and willingness to travel. Share any previous experiences where you had to adapt to changing schedules or locations, showcasing your commitment to the role.
✨Familiarise Yourself with EPA Standards
Research the End Point Assessment process and the relevant Apprenticeship Standards. Being knowledgeable about these topics will demonstrate your commitment to the role and your ability to assist Apprentices effectively.
