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For Companies At a Glance
- Tasks: Provide top-notch IT support and ensure cyber security for clients.
- Company: Join Klyk, a B-Corp certified company revolutionizing secure and sustainable IT solutions.
- Benefits: Enjoy 33 days of annual leave, competitive salary, and private medical care.
- Why this job: Be part of a purpose-driven team with growth opportunities and a vibrant social culture.
- Qualifications: 3+ years in IT service desk, MSP experience, and knowledge of Microsoft and Google environments required.
- Other info: Work with exciting startups and be a key player in enhancing client security.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About Klyk
At Klyk (B-Corp Certified) we are building the future of Secure & Sustainable IT for businesses to enable their growth . We maximise their security, efficiency, and sustainability with our full-service IT solutions. Lower costs, reduce waste, and scale effortlessly.
Klyk works with leading startup names including Bloom and Wild, THIS, B-Lab, Field Energy, SURI.
The business was founded by tech entrepreneur Asad Hamir & cyber expert Zahid Khimji.
The Role
We are looking for an IT Engineer to provide outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments, and working on both MacBooks and Windows devices.
You’ll play a key role in cyber security for our clients—providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats.
You will have strong attention to detail, be confident, display initiative with a customer focused outlook and a willingness to learn and grow.
About You
- Enthusiastic about IT support and have previous IT service desk experience (minimum 3 years), from a MSP environment
- Experience supporting and troubleshooting both MacBooks and Windows devices
- Have used Cyber security products such as Bitdefender & Ironscales
- Experience administering Google Workspace and able to manage users, groups, routing
- Experience administering Microsoft 365 inclusive of Exchange, SharePoint & Teams
- Experience using Autotask to manage tickets and requests end-to-end
- Experience using RMM to diagnose and monitor hardware and software
- Experience with cyber tools such as anti-virus, end-point security, VPN, data back-ups and MDMs
- Ambitious to grow technically and develop expertise in specific tech and cyber areas
- Service focused – you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s
- Be comfortable to have video calls with clients and vendors
- Team-focused – you’re a team player but also work great independently
Responsibilities for the role include:
- Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support
- Conduct root cause analysis to prevent the recurrence of issues
- Respond and resolve requests via Autotask, often utilising the RMM
- Utilise the RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets
- Demonstrate proactivity with our clients to respond and resolve issues and recommend service improvements
- Deliver the highest levels of customer service based on understanding the request, resolution and appropriate follow-ups
- Monitor and respond to security alerts ensuring protection against potential threats
- Monitor and identify phishing / spam emails through an email security solution
- Support and manage the services that Klyk offer including endpoint security and cloud backup
- Build laptops for new customer employees and perform onboarding call for the starter
- Create and maintain documentation for internal and client configurations and processes
Why work with us?
- 33 days annual leave including public holidays
- Competitive salary based on experience and private medical care
- B-Corp and purpose driven business
- Experienced founder team with lots of growth opportunities
- Strong social dynamic with weekly & monthly social events
- Portfolio company discounts
Senior IT Engineer (MSP Experience required) employer: Klyk
Contact Detail:
Klyk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer (MSP Experience required)
✨Tip Number 1
Familiarize yourself with the specific IT tools and platforms mentioned in the job description, such as Autotask, RMM, Microsoft 365, and Google Workspace. Having hands-on experience or certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Showcase your proactive approach to IT support by preparing examples of how you've successfully resolved issues in the past. Be ready to discuss specific scenarios where you improved service delivery or enhanced security measures for clients.
✨Tip Number 3
Since Klyk emphasizes a customer-focused outlook, practice articulating how you prioritize customer satisfaction in your work. Think of instances where you went above and beyond to ensure a positive experience for users.
✨Tip Number 4
Prepare to discuss your experience with cyber security products like Bitdefender and Ironscales. Being able to explain how you've implemented or managed these tools will demonstrate your technical expertise and alignment with Klyk's focus on security.
We think you need these skills to ace Senior IT Engineer (MSP Experience required)
Some tips for your application 🫡
Understand the Company: Take some time to research Klyk and their mission. Familiarize yourself with their B-Corp certification and how they focus on secure and sustainable IT solutions. This will help you tailor your application to align with their values.
Highlight Relevant Experience: Make sure to emphasize your previous IT service desk experience, especially in a Managed Service Provider (MSP) environment. Detail your expertise with both MacBooks and Windows devices, as well as any cyber security products you've used.
Showcase Technical Skills: Clearly outline your experience with Microsoft 365, Google Workspace, and any relevant tools like Autotask and RMM. Mention specific projects or tasks where you successfully implemented security solutions or improved IT processes.
Demonstrate Customer Focus: Since the role emphasizes customer service, provide examples of how you've managed support tickets and resolved issues while maintaining excellent communication with clients. Highlight your proactive approach to IT support.
How to prepare for a job interview at Klyk
✨Show Your MSP Experience
Make sure to highlight your previous experience in a Managed Service Provider (MSP) environment. Discuss specific scenarios where you provided IT support, focusing on your proactive approach and how you managed customer relationships.
✨Demonstrate Technical Proficiency
Be prepared to discuss your expertise with both MacBooks and Windows devices, as well as your experience with Microsoft 365 and Google Workspace. Mention any specific tools or software you've used, such as Autotask and RMM, to showcase your technical skills.
✨Emphasize Cyber Security Knowledge
Since the role involves cyber security, be ready to talk about your experience with security products like Bitdefender and Ironscales. Share examples of how you've implemented security solutions and best practices to protect clients from threats.
✨Exhibit Customer Service Focus
Klyk values excellent customer service, so prepare to share examples of how you've managed support tickets and resolved issues while maintaining high customer satisfaction. Highlight your communication skills and ability to follow up effectively with clients.
