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For Companies At a Glance
- Tasks: Provide top-notch IT support and tackle complex tech issues for exciting UK companies.
- Company: Join Klyk, a certified B Corp on a mission to eliminate waste in tech.
- Benefits: Competitive salary, private medical care, hybrid work, and a learning budget.
- Why this job: Make a real impact in a fast-paced environment while growing your tech skills.
- Qualifications: 3+ years IT support experience, strong knowledge of Microsoft and Google environments.
- Other info: Enjoy 2 paid impact days and opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
About Klyk
At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down.
The Role
We are looking for an experienced 2nd line IT Engineer that is passionate about providing outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices. You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats. You will have a strong attention to detail, be confident, display initiative with customers, have a focused outlook and a hunger to learn and grow. You will be up for the challenge of supporting some of the most exciting companies in the UK and working in a demanding fast growth environment where teamwork is everything.
About You
- Enthusiastic about IT support and have previous IT service desk experience (minimum 3 years), from a MSP environment
- Experience supporting and troubleshooting both MacBooks and Windows devices
- Experience with Cyber security with administering email security & end-point security
- Experience administering Google Workspace & Microsoft 365 and able to manage users and groups
- Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices
- Experience using Helpdesk solutions such as Autotask to manage tickets and support requests
- Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software
- Experience with scripting to define components and run automations
- Ambitious to grow technically and develop expertise in specific tech and cyber areas
- Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s
- Ability to work under pressure, take initiative and display proactivity
- Be comfortable to have video calls with end-customers to deliver support
- Team-focused - you’re a team player but also work great independently
Responsibilities for the role include:
- Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support
- Conduct root cause analysis to prevent the recurrence of issues
- Respond and resolve support requests, often utilising RMM
- Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets
- Demonstrate proactivity with our customers to respond and resolve issues and recommend service improvements
- Deliver best-in-class customer service based on understanding the request, resolution and appropriate follow-ups
- Monitor and respond to security alerts ensuring protection against potential threats
- Monitor and identify phishing / spam emails through an email security solution
- Support and manage the services that Klyk offer including endpoint security and cloud backup
- Build laptops for new customer employees and perform onboarding call for the starter
- Create and maintain documentation for internal and customer configurations and processes
Why work with us?
- Competitive salary based on experience and private medical care
- Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands
- Experienced founder team with lots of growth opportunities
- Hybrid Role - 2 days in office in London
- Working with clients which are the fastest growing companies in the UK
- Environment where learning is encouraged with learning budget
- 2 days per year paid impact days to contribute to society
- Budget for home set up
IT Engineer (MSP) in England employer: Klyk
Contact Detail:
Klyk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer (MSP) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at MSPs. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those related to cyber security and support. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Be ready to discuss how you've tackled complex issues in the past, especially in fast-paced environments. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission at Klyk.
We think you need these skills to ace IT Engineer (MSP) in England
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for IT support right from the start! In your application, share specific examples of how you've tackled complex issues in previous roles. This will help us understand your passion and commitment to providing outstanding support.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the role at Klyk. Highlight your experience with Microsoft and Google environments, as well as any relevant cyber security skills. We want to see how your background aligns with our mission and the specific requirements of the IT Engineer position.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, so make it easy for us to see why you’re the right fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Klyk!
How to prepare for a job interview at Klyk
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Microsoft and Google environments, as well as MacBooks and Windows devices. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Cyber Security Savvy
Since cyber security is a key part of the role, prepare to talk about your experience with email security and endpoint protection. Have examples ready of how you've implemented security solutions or responded to threats in previous roles.
✨Demonstrate Your Customer Service Skills
Klyk values outstanding support, so be prepared to share instances where you went above and beyond for a customer. Highlight your ability to manage support tickets effectively while maintaining excellent communication throughout the process.
✨Be Ready to Discuss Teamwork and Initiative
This role requires a strong team player who can also work independently. Think of examples that showcase your ability to collaborate with others, as well as times when you took the initiative to solve problems or improve processes.