Customer Success Executive 🌍 About Klyk At Klyk, we are building the world's first AI-Enabled IT Operating System for modern, high-growth businesses. Our mission is simple yet radical: to remove both friction and waste from IT operations entirely, keeping growing teams in their creative flow—and electronic waste out of landfills.🌱 By packaging our deep IT expertise into a powerful, scalable SaaS stack that lives natively inside Slack and MS Teams, we automate and resolve employee IT requests instantly right where they already work. At the exact same time, our platform seamlessly coordinates the physical world: provisioning premium refurbished hardware, tracking software and hardware assets from delivery to retirement, and enforcing enterprise-grade, zero-trust cybersecurity at the click of a button. 🚀We are already a proud Certified B Corp trusted by some of the UK's most impactful and high-growth organisations—including B Lab UK, Wild, THIS, SURI, Bloom you are directly helping to bridge the digital divide and place the tools for a brighter future into the hands of the kids who need them most.✨ 🎯 The Role — Customer Success Executive We're looking for an experienced Customer Success Executive to help shape our IT operations processes and manage requests for our Managed Service Provider (MSP). You'll be the calm, organised force keeping our service delivery running smoothly—coordinating requests for repairs, managing orders, handling recycling processes, and working through incoming IT tickets from our customers. You’ll be driven and bring the energy, always looking to improve our process and service. You'll work closely with our IT Engineers and the CSM to make sure every request is tracked, prioritised, and resolved efficiently. You will be comfortable being customer facing, both virtually and in in-person meetings with our clients. This role suits someone who is highly organised, keeps a firm grip on their to-do list without letting things slip through the cracks, all while always bringing a positive, reassuring presence to our customers. Join our dynamic team and play a central role in the smooth, day-to-day functioning of our IT services. Location: Our office in London, Acton (with a hybrid working culture) Start: ASAP 🛠 What You'll Do 💼 Support on Account Management Support with onboarding and offboarding of new customers, making sure all the steps are followed and it's a seamless experience Support with onboarding of new joiners, making sure all the right equipment is received, and the new joiner is onboarded correctly with no gaps Define tech-related processes, support new service requirements and requests coming in from customers, showing them we can adapt to their needs Define and grow the customer success workflows alongside the CSM on how best to deliver the services as we continue to scale up 🎫 Manage IT Tickets
Customer Success Executive employer: Klyk
At Klyk, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of London. As a B Corp, we are committed to purpose-driven work, providing our employees with the autonomy to make a real impact while promoting sustainability and inclusivity. With ample opportunities for professional growth and a supportive team environment, joining us means contributing to meaningful change while developing your skills in a fast-paced, dynamic setting.
