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- Tasks: Provide top-notch IT support and tackle complex issues for our clients.
- Company: Join Klyk, a certified B Corp on a mission to revolutionise business technology.
- Benefits: Competitive salary, private medical care, and growth opportunities in a purpose-driven environment.
- Why this job: Make a real impact in IT support while working with innovative brands.
- Qualifications: 3+ years of IT service desk experience and strong troubleshooting skills.
- Other info: Hybrid role with 2 days in the London office and a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down.
We are looking for an experienced 2nd line IT Engineer that is passionate about providing outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices.
You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats.
- Enthusiastic about IT support and have previous IT service desk experience (minimum 3 years), from a MSP environment
- Experience supporting and troubleshooting both MacBooks and Windows devices
- Experience with Cyber security with administering email security & end-point security
- Experience administering Google Workspace & Microsoft 365 and able to manage users and groups
- Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices
- Experience using Helpdesk solutions such as Autotask to manage tickets and support requests
- Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software
- Be comfortable to have video calls with end-customers to deliver support
- Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support
- Conduct root cause analysis to prevent the recurrence of issues
- Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets
- Create and maintain documentation for internal and customer configurations and processes
Competitive salary based on experience and private medical care. Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands. Experienced founder team with lots of growth opportunities. Hybrid Role - 2 days in office in London.
IT Service Desk Support Engineer in City of London employer: Klyk
Contact Detail:
Klyk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Klyk or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring up specific examples of how you've tackled complex issues in previous roles – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a problem that needs solving, don’t wait for someone to ask. Share your ideas on how you could improve their IT support processes or enhance security measures. It shows initiative and passion!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the extra step to connect with us directly. It shows you're genuinely interested in being part of our mission to eliminate waste in the tech ecosystem.
We think you need these skills to ace IT Service Desk Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT service desk experience, especially with MacBooks and Windows devices, to show us you’re the right fit for the role.
Show Your Passion: In your cover letter, let us know why you’re passionate about IT support and how you’ve tackled complex issues in the past. We love seeing enthusiasm for the field, so don’t hold back!
Be Specific About Your Skills: When detailing your experience, be specific about the tools and technologies you’ve used, like Google Workspace, Microsoft 365, and any MDM solutions. This helps us see how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Klyk
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Mac and Windows systems, as well as Google Workspace and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Your Cyber Security Savvy
Since cyber security is a key part of the role, prepare to talk about your experience with email and endpoint security. Have examples ready that demonstrate how you've implemented security solutions or best practices in previous roles.
✨Demonstrate Your Customer Support Skills
Klyk values outstanding support, so be prepared to share stories that highlight your customer service skills. Think about times when you went above and beyond to help a client or resolved a particularly tricky issue.
✨Familiarise Yourself with Helpdesk Tools
Get comfortable with tools like Autotask and DattoRMM, as these will likely come up in conversation. If you have experience using similar platforms, be ready to explain how you used them to manage tickets and monitor devices.