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For Companies At a Glance
- Tasks: Provide top-notch IT support and tackle complex tech issues for exciting UK companies.
- Company: Join Klyk, a certified B Corp on a mission to eliminate waste in tech.
- Benefits: Competitive salary, private medical care, and growth opportunities in a purpose-driven environment.
- Why this job: Make a real impact in cyber security while working with innovative brands.
- Qualifications: 5+ years IT service desk experience, strong skills in Microsoft, Google, Mac, and Windows.
- Other info: Fast-paced, team-oriented culture with a focus on learning and development.
The predicted salary is between 36000 - 60000 £ per year.
About Klyk
At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down.
The Role
We are looking for an IT Engineer to provide outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices. You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats. You will have a strong attention to detail, be confident, display initiative with customers, have a focused outlook and a hunger to learn and grow. You will be up for the challenge of supporting some of the most exciting companies in the UK and working in a demanding fast growth environment where teamwork is everything.
About You
- Enthusiastic about IT support and have previous IT service desk experience (minimum 5 years), from a MSP environment
- Experience supporting and troubleshooting both MacBooks and Windows devices
- Experience with Cyber security with administering email security & end-point security
- Experience administering Google Workspace & Microsoft 365 and able to manage users and groups
- Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices
- Experience using Helpdesk solutions such as Autotask to manage tickets and support requests
- Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software
- Experience with scripting to define components and run automations
- Ambitious to grow technically and develop expertise in specific tech and cyber areas
- Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s
- Ability to work under pressure, take initiative and display proactivity
- Be comfortable to have video calls with end-customers to deliver support
- Team-focused - you’re a team player but also work great independently
Responsibilities for the role include:
- Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support
- Conduct root cause analysis to prevent the recurrence of issues
- Respond and resolve support requests, often utilising RMM
- Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets
- Demonstrate proactivity with our customers to respond and resolve issues and recommend service improvements
- Deliver best-in-class customer service based on understanding the request, resolution and appropriate follow-ups
- Monitor and respond to security alerts ensuring protection against potential threats
- Monitor and identify phishing / spam emails through an email security solution
- Support and manage the services that Klyk offer including endpoint security and cloud backup
- Build laptops for new customer employees and perform onboarding call for the starter
- Create and maintain documentation for internal and customer configurations and processes
Why work with us?
- Competitive salary based on experience and private medical care
- Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands
- Experienced founder team with lots of growth opportunities
IT Engineer (MSP) in City of London employer: Klyk
Contact Detail:
Klyk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer (MSP) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at MSPs. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a personal project that highlights your expertise in Microsoft and Google environments. This can be a great conversation starter during interviews and shows you're proactive about your learning.
✨Tip Number 3
Practice makes perfect! Get comfortable with common IT support scenarios and role-play them with a friend. This will help you articulate your thought process and problem-solving skills when tackling complex issues during interviews.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining Klyk. Tailor your application to reflect your passion for circular IT and how you can contribute to our mission of eliminating waste in the tech ecosystem.
We think you need these skills to ace IT Engineer (MSP) in City of London
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for IT support right from the get-go! Share specific examples of how you've tackled complex issues in previous roles, especially in a fast-paced MSP environment. This will help us understand your drive and commitment to delivering top-notch service.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft and Google environments, as well as your skills in cyber security. We want to see how your background aligns with our mission at Klyk, so don’t hold back on those relevant details!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for clarity just as much as we are for expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team at Klyk!
How to prepare for a job interview at Klyk
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Microsoft and Google environments, as well as MacBooks and Windows devices. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Cyber Security Savvy
Since cyber security is a key part of the role, prepare to talk about your experience with email security and endpoint security solutions. Have examples ready that demonstrate how you've implemented best practices to protect businesses from threats.
✨Demonstrate Your Service Focus
Be prepared to share how you've managed support tickets in previous roles, especially in a fast-paced MSP environment. Highlight your commitment to excellent customer service and how you ensure issues are resolved efficiently.
✨Emphasise Teamwork and Initiative
Klyk values teamwork, so be ready to discuss how you've collaborated with colleagues in the past. Also, showcase instances where you've taken the initiative to improve processes or resolve complex issues independently.