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- Tasks: Provide top-notch IT support and tackle complex tech issues for our clients.
- Company: Join Klyk, a certified B Corp on a mission to revolutionise business technology.
- Benefits: Competitive salary, private medical care, and growth opportunities in a purpose-driven environment.
- Why this job: Make a real impact in cyber security while supporting innovative UK brands.
- Qualifications: 3+ years of IT service desk experience, with skills in Microsoft, Google, Mac, and Windows.
- Other info: Enjoy a hybrid role with a dynamic team and excellent career progression.
The predicted salary is between 36000 - 60000 £ per year.
At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down.
We are looking for an experienced 2nd line IT Engineer that is passionate about providing outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices.
You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats.
- Enthusiastic about IT support and have previous IT service desk experience (minimum 3 years), from a MSP environment
- Experience supporting and troubleshooting both MacBooks and Windows devices
- Experience with Cyber security with administering email security & end-point security
- Experience administering Google Workspace & Microsoft 365 and able to manage users and groups
- Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices
- Experience using Helpdesk solutions such as Autotask to manage tickets and support requests
- Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software
- Be comfortable to have video calls with end-customers to deliver support
- Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support
- Conduct root cause analysis to prevent the recurrence of issues
- Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets
- Create and maintain documentation for internal and customer configurations and processes
Competitive salary based on experience and private medical care. Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands. Experienced founder team with lots of growth opportunities. Hybrid Role - 2 days in office in London.
First Line Technical Support Engineer / IT in City of London employer: Klyk
Contact Detail:
Klyk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Technical Support Engineer / IT in City of London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft and Google environments, as well as MacBooks and Windows devices. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled complex IT issues in the past. We love hearing about your experiences and how you’ve made a difference in previous roles.
✨Tip Number 3
Don’t forget about cyber security! Make sure you can talk about your experience with email and endpoint security. Highlight any proactive measures you've taken to protect businesses from threats – it’s a big deal for us!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by our team. Plus, we’re all about supporting candidates who are enthusiastic about IT support and want to join a purpose-driven business like Klyk.
We think you need these skills to ace First Line Technical Support Engineer / IT in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with MacBooks and Windows devices, and any relevant certifications. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and why you're excited about working with us at Klyk. Mention specific experiences that relate to the role, especially around cyber security and managing Google Workspace or Microsoft 365.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their ability to conduct root cause analysis and prevent future problems. Let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our mission to eliminate waste in the tech ecosystem!
How to prepare for a job interview at Klyk
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Microsoft and Google environments, as well as MacBooks and Windows devices. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Your Cyber Security Savvy
Since cyber security is a key part of the role, prepare to talk about your experience with email and endpoint security. Think of examples where you've implemented security solutions or best practices that helped protect your previous clients.
✨Familiarise Yourself with Helpdesk Tools
Get comfortable with tools like Autotask and DattoRMM. Be prepared to explain how you've used these platforms to manage tickets and monitor hardware/software. If you can share specific metrics or improvements you've achieved, even better!
✨Practice Your Communication Skills
As you'll be interacting with end-customers via video calls, practice explaining technical concepts in simple terms. Role-play common support scenarios with a friend to build your confidence and ensure you can deliver outstanding support.