Customer Success Executive At Klyk, we are building the world's first AI-Enabled IT Operating System for modern, high-growth businesses. Our mission is simple yet radical: to remove both friction and waste from IT operations entirely, keeping growing teams in their creative flow—and electronic waste out of landfills. At the exact same time, our platform seamlessly coordinates the physical world: provisioning premium refurbished hardware, tracking software and hardware assets from delivery to retirement, and enforcing enterprise-grade, zero-trust cybersecurity at the click of a button. We are already a proud Certified B Corp trusted by some of the UK's most impactful and high-growth organisations—including B Lab UK, Wild, THIS, SURI, Bloom & Wild, Healf, and Field Energy. With our AI service desk app live and an eager pipeline of pilot customers waiting to deploy right now, we are actively looking to scale our sustainable, automation-powered ecosystem. But what truly drives us is a deeply human mission: we are working to eradicate digital poverty . We believe that access to technology is a fundamental right, yet millions of young people remain locked out of the digital world. Every cycle of hardware we manage feeds directly into this goal—we refurbish and donate high-quality devices to children living below the digital poverty line. By joining Klyk, you aren't just building a SaaS platform; you are directly helping to bridge the digital divide and place the tools for a brighter future into the hands of the kids who need them most.✨ The Role — Customer Success Executive We're looking for an experienced Customer Success Executive to help shape our IT operations processes and manage requests for our Managed Service Provider (MSP). You'll be the calm, organised force keeping our service delivery running smoothly—coordinating requests for repairs, managing orders, handling recycling processes, and working through incoming IT tickets from our customers. You’ll be driven and bring the energy, always looking to improve our process and service. You'll work closely with our IT Engineers and the CSM to make sure every request is tracked, prioritised, and resolved efficiently. Join our dynamic team and play a central role in the smooth, day-to-day functioning of our IT services. Location: Our office in London, Acton (with a hybrid working culture) Start: ASAP Support on Account Management Support with onboarding and offboarding of new customers, making sure all the steps are followed and it's a seamless experience Support with onboarding of new joiners, making sure all the right equipment is received, and the new joiner is onboarded correctly with no gaps Define tech-related processes, support new service requirements and requests coming in from customers, showing them we can adapt to their needs Define and grow the customer success workflows alongside the CSM on how best to deliver the services as we continue to scale up Manage recycling and device lifecycle processes in line with our sustainability mission. Work closely with our CSM, IT Engineers, Hardware Engineers and Sales teams to escalate, track, and resolve technical and operational requests. Bring strong problem-solving skills to unblock issues and keep service delivery efficient. Communicate with customers in a positive, clear, and reassuring way, building trust in our service. You will be a recent grad with a passion for people and tech, or you might have experience as an IT Operations Executive or similar role within an IT services environment. Are positive, fluent in English and are a confident communicator over telephone, email and in person (as well as being someone who customers trust and enjoy working with!) Are comfortable in fast-moving, unstructured environments and are based in, or willing to relocate to, London. Familiarity with ticketing systems and IT service management tools. Have an understanding of IT operations and the processes behind ticketing, repairs, and device/asset management. Make a measurable impact on reducing e-waste and transforming how businesses use technology. Help create the platform that powers a new generation of sustainable, automated IT services. Get exposure to IT operations, customer success, and the realities of a fast-growing tech business. As a B Corp, we prioritise flexibility, fairness, environmental impact, and long-term thinking. Inclusion is core to our mission. We are committed to building a kind and inclusive workplace where everyone is empowered to grow and succeed.
Customer Success Executive (Hybrid) in City of London employer: Klyk
At Klyk, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of London. As a B Corp, we are committed to purpose-driven work, providing our employees with the autonomy to make a real impact while promoting sustainability and inclusivity. With ample opportunities for professional growth and a supportive team environment, joining us means contributing to meaningful change while developing your skills in a fast-paced, dynamic setting.
