Chief of Staff

At Klyk, we are building the world’s first AI-Enabled IT Operating System for modern, high-growth businesses. Our mission is simple yet radical: to remove both friction and waste from IT operations entirely, keeping growing teams in their creative flow—and electronic waste out of landfills. By packaging our deep IT expertise into a powerful, scalable SaaS stack that lives natively inside Slack and MS Teams, we automate and resolve employee IT issues instantly right where they already work.

We are already a proud Certified B Corp trusted by some of the UK’s most impactful and high-growth organisations—including B Lab UK, Wild, THIS, SURI, Bloom & Wild, OLIO, Oddbox, and Field Energy. With our AI service desk app live in Beta and an eager pipeline of pilot customers waiting to deploy right now, we are actively looking to scale our sustainable, automation-powered ecosystem. But what truly drives us is a deeply human mission: we are working to eradicate digital poverty. We believe that access to technology is a fundamental right, yet millions of young people remain locked out of the digital world. Every cycle of hardware we manage feeds directly into this goal—we refurbish and donate high-quality devices to children living below the digital poverty line.

This is a portfolio role with the aim of growing the enterprise value of the group, and build the path to exit for each of the brands. We are three businesses — Klyk (circular IT and managed services, B2B), Eye Emporium (independent opticians group, B2C), and Ocushield (eye-health consumer brand, B2C). This role works across all three: leading the group, driving value across the portfolio, and owning the long-term strategy that takes these businesses to a strong exit. You are the founder's number two and their force multiplier. You lead from the front, in person. You work autonomously. You take problems off the table and come back with solutions. You think and act like an owner. This is a genuine opportunity to grow the enterprise value and exit value of a multi-brand group — and to be the person who makes it happen.

Location: London — present and on the ground across portfolio sites. This is a hands‑on, in‑person leadership role, not a remote one. Full‑time, permanent Start: ASAP

What You’ll Do

• You lead the people, a group of 100+ across the businesses by being present, approachable, and leading from the front.
• You’ll lead marketing and sales across the portfolio, with full accountability for growth and performance.
• You’ll build and develop the teams, strategies, and processes needed to create a strong pipeline, drive revenue, and deliver against ambitious targets.
• You’ll oversee the day‑to‑day running of the machine, ensuring the day‑to‑day operations run effectively and efficiently.
• You own the numbers. Profitability, cost discipline, and the financial rigour that keeps each business healthy and builds its value.
• You bring new ones. New revenue, new markets, new ways to create value — you don't wait to be asked.
• You move fluently between B2B and B2C, lead a consumer brand and plug straight into Klyk's B2B engine when it's needed, without missing a beat.

You Could Be a Great Fit If You…

• Are a senior operator and leader with deep experience — you've grown businesses and created real value, ideally with an exit or value‑creation track record behind you.
• Are a proven people leader who genuinely cares about their team - people follow you.
• Treat the business as if it's your own.
• Are London‑based and present. You believe leadership happens in person, on the ground, with the team and the businesses around you.
• Are both‑handed across B2B and B2C. You've led consumer brands and you understand B2B sales motions.
• Are strong on marketing and sales, with the leadership to build teams - you’re happy to get your hands dirty operationally when it counts.
• Work autonomously. You take the load off the founder, get things done, take problems on and come back with answers.
• Bring positive energy - you lift the people around you, and you're always looking to learn and grow.
• Are driven to make a real impact and build something special.

Nice‑to‑haves (none required)

• Experience in IT systems, or cybersecurity.
• Experience in device lifecycle management or IT support.
• Purpose‑driven work: Make a measurable impact on reducing e‑waste and transforming how businesses use technology.
• Build something meaningful: Help create the platform that powers a new generation of sustainable, automated IT services.
• Autonomy and trust: Work directly with Ali (CPTO) and the founding team to influence decisions from day one.
• Continuous learning: Get exposure to product strategy, operations, AI workflows, and the realities of building a fast‑growing tech business.
• Values‑led culture: As a B Corp, we prioritise flexibility, fairness, environmental impact, and long‑term thinking.

If the idea of building something new, scrappy, and impactful excites you — then you’ll thrive at Klyk. We appreciate not everyone will have absolutely everything listed above, but if you think you could be a great fit for us, please apply! We know that the best ideas come from a team with varied perspectives and experiences. Inclusion is core to our mission. We are committed to building a kind and inclusive workplace where everyone is empowered to grow and succeed.