At a Glance
- Tasks: Provide top-notch IT support and tackle complex tech challenges for exciting UK companies.
- Company: Join Klyk, a pioneering B Corp on a mission to eradicate digital poverty.
- Benefits: Flexible working hours, hybrid culture, and opportunities for professional growth.
- Other info: Dynamic team environment focused on innovation and sustainability.
- Why this job: Make a real impact by bridging the digital divide while working with cutting-edge technology.
- Qualifications: 3+ years in IT support, experience with Mac and Windows, and a passion for cybersecurity.
The predicted salary is between 37800 - 46200 £ per year.
At Klyk, we are building the world’s first AI-Enabled IT Operating System for modern, high-growth businesses. Our mission is to remove both friction and waste from IT operations entirely, keeping growing teams in their creative flow—and electronic waste out of landfills. By packaging our deep IT expertise into a powerful, scalable SaaS stack that lives natively inside Slack and MS Teams, we automate and resolve employee IT issues instantly right where they already work.
Our platform seamlessly coordinates the physical world: provisioning premium refurbished hardware, tracking software and hardware assets from delivery to retirement, and enforcing enterprise-grade, zero-trust cybersecurity at the click of a button. We are already a proud Certified B Corp trusted by some of the UK’s most impactful and high-growth organisations. With our AI service desk app live in Beta and an eager pipeline of pilot customers waiting to deploy, we are actively looking to scale our sustainable, automation-powered ecosystem.
But what truly drives us is a deeply human mission: we are working to eradicate digital poverty. We believe that access to technology is a fundamental right, yet millions of young people remain locked out of the digital world. Every cycle of hardware we manage feeds directly into this goal—we refurbish and donate high-quality devices to children living below the digital poverty line. By joining Klyk, you aren't just building a SaaS platform; you are directly helping to bridge the digital divide and place the tools for a brighter future into the hands of the kids who need them most.
The Role — IT Engineer
We're looking for an experienced 2nd Line IT Engineer who's passionate about delivering outstanding support to our customers and their teams. With AI handling first-line requests, your focus is the complex work that needs a human: the escalations, the root-cause investigations, the issues that slow everyone else down. You'll work across Microsoft and Google environments, on both MacBooks and Windows devices. You'll also play a key role in cyber security for our clients — providing guidance, implementing security solutions, and making sure best practices are in place to protect their businesses from evolving threats.
This is a flexible role. Our support runs across a shift pattern between 7am and 7pm, so you'll work shifts within that window.
What You’ll Do
- Own second and third-line support, picking up the escalations AI and first-line can't resolve
- Conduct root-cause analysis to stop issues recurring
- Use RMM to monitor device software and hardware, and to diagnose and remediate tickets
- Be proactive with customers — resolve issues and recommend service improvements
- Deliver best-in-class service: understand the request, resolve it, follow up appropriately
- Monitor and respond to security alerts, ensuring protection against potential threats
- Identify phishing and spam through our email security solution
- Support and manage Klyk's services, including endpoint security and cloud backup
Build and Maintain
- Build laptops for new customer employees and run their onboarding call
- Create and maintain documentation for internal and customer configurations and processes
You Could Be a Great Fit If You…
- 3+ years' IT service desk experience either from MSP or in-house
- Confident supporting and troubleshooting both MacBooks and Windows devices
- Cyber security experience, including administering email and endpoint security
- Experience administering Google Workspace and Microsoft 365 — managing users and groups
- Experience managing MDM solutions such as Intune and Jamf across MacBooks and Windows
- Experience with helpdesk platforms such as HALO (or Autotask) to manage tickets and requests
- Experience with RMM solutions such as DattoRMM to diagnose and monitor hardware and software
- Comfortable scripting to define components and run automations
- Service focused — you own tickets all the way to resolution and hold to SLAs
- Able to work under pressure, take initiative, and stay proactive
- Comfortable on video calls with end-customers to deliver support
- A team player who also works well independently
- Ambitious to grow technically and develop expertise in specific tech and cyber areas
Information Technology Engineer in Acton employer: Klyk
Join a dynamic and purpose-driven team in London, where as a Software Engineering Intern, you'll have the opportunity to make a real impact by building meaningful technology that addresses both business needs and environmental challenges. Our values-led culture fosters continuous learning and collaboration, allowing you to work closely with experienced engineers and founders while contributing to innovative projects from day one. With a hybrid working model and a commitment to inclusivity, we empower our employees to thrive in a supportive environment that prioritises growth and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Engineer in Acton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Klyk values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Klyk might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Klyk!
✨Direct Apply to Klyk
Let's not forget to apply directly through the Klyk website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Engineer in Acton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Klyk.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Klyk. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Klyk
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
