Associate Manager/Manager, HRBP (EU & UK) in London

KLOOK is looking for a passionate HRBP to assist our Europe team in building and maintaining an exceptional employee experience in our European locations; UK, Netherlands, Spain, Italy, Switzerland and Germany. Working closely with our Senior HRBP, you will ensure that KLOOK’s existing company culture is successfully translated to a truly international employee base, while also enhancing our People Strategy as we continue to expand and evolve our HR team’s support into Western markets.

You will be a key member to support and provide People Services throughout the employee lifecycle from onboarding, getting them set-up with payroll & benefits, people movement internally, to offboarding.

What You’ll Do (role & Responsibilities)

• Be part of the Klook People Culture team in building and maintaining an exceptional candidate, employee experience and smooth office operations.
• Champion key people processes: create slick processes and ensure people admin activities are accurate and delivered on time.
• Help create great structure in Europe: review and revamp our policies & benefits administration, ensuring that we are legally compliant and improve operations efficiency.
• Support employment visa application processes and relocation arrangements across various countries.
• Ensure best practice is set up and followed in all employee relations activities.
• Support the local onboarding and offboarding processes, facilitate exit interviews and related processes.
• Manage interviews, flexible working requests and support new parents on their journey to parenthood.
• Partner with Talent Acquisition team in the recruitment process, including candidate sourcing, attraction, selection and offer.
• Act as a trusted resource for leaders and employees on a wide variety of HR topics including career development, benefits, time off, and compliance.
• Support the People team by identifying and delivering new initiatives that attract, grow and retain our talent.
• Ensure facilities are operated and maintained in alignment with standards.

What You’ll Need (knowledge / Expertise)

• Employment jurisdiction, and policy knowledge in at least two of the 5 countries that we operate in.
• Experience working at a fast-growing business of 20-200 people.
• Understanding of the challenges of a fast-scaling start-up.
• Able to handle numerical data confidently.
• Can lead on tasks well, with a project planning outlook.
• Experience working with a range of roles/functions and at all levels.
• Experience in operations and processes of people management.
• Confident knowledge of both traditional and progressive sides of the HR world.
• Excellent knowledge of Excel and Google Suite.
• Past dealings with visa sponsorship processes is advantageous.
• Experience working in teams that have developed HR strategies & tactics to support business goals.

Superpowers That We Need You To Have (competencies)

• Exude calmness and have patience.
• A ‘service’ outlook, managing expectations and dealing with requests from all our employees in a timely manner.
• Communicate well at all levels, keeping everybody informed and up-to-date.
• Organised with an eye for detail and high personal standards.
• Able to prioritise well in a fast-paced environment.
• Enjoy working with different cultures.
• Emotionally intelligent and self-aware, with an ability to maintain confidentiality.
• Confident, bright personality with the ability to create and maintain great relationships.
• Good at being PR for HR, with effective communication skills.
• Collaborative, with a project mentality.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.