Technical Talent Development Coordinator in Norwich

KLM UK Engineering are market leaders in airframe base maintenance, line maintenance, and technical training in regional and narrow-body types. Focused on creating partnerships with a global base of customers, we offer excellent, safe, and innovative maintenance services. We pride ourselves on our skilled and knowledgeable team who are committed to delivering excellent service.

The Role

The Technical Talent Development Coordinator has been designed to play a key role in developing the future capability of our technical workforce. As we continue to grow and develop the organisation, we’ve created this role to act as an intrinsic link across departments as we strengthen our people capabilities. Working closely with operational managers, employees, apprentices and training providers, you'll coordinate training, development and progression activities across our Base Maintenance, Workshops and Site Maintenance teams.

You'll help ensure employees and apprentices have the skills, qualifications and support needed to succeed, tracking progress, identifying development needs and helping to keep training plans on course. Acting as a central point of coordination, you'll build strong relationships with stakeholders, provide valuable insight through reporting and dashboards, and help create clear pathways for career development.

A key part of the role will be coordinating and supporting the apprentice programme, acting as the link between apprentices, mentors, managers and our Technical College. You'll help track progress, coordinate follow-up actions and provide valuable oversight of the apprentice journey, ensuring any concerns relating to progression, attendance or performance are highlighted and escalated appropriately.

Reporting to the Operations Director, you'll also support leadership team activities by providing workforce development insights, coordinating employee engagement initiatives and contributing to wider business objectives. This is an excellent opportunity for someone who enjoys working across all levels of an organisation and wants to make a tangible impact on both people development and operational success.

This position is 37.5 hours per week, Monday to Friday

KeyTasks and Responsibilities

• Oversee and monitor employee technical training, qualifications & logbook experience to ensure aviation compliance and future resource requirements are satisfied.
• Coordinate stakeholders across departments and external providers to progress training and development activity, escalating risks, delays and barriers to delivery where appropriate.
• Support employee progression and development plans by supporting the delivery of tailored solutions and monitoring progress against the plans
• Maintain communication with apprentices, mentors and management teams to monitor satisfaction and effective progress, coordinating actions arising from apprentice reviews and escalating concerns relating to progress, attendance or performance through the appropriate management channels.
• Support communication with employees regarding training schedules and requirements.
• Produce reports and dashboards on talent pipelines, training status, apprentice programmes and development activity, highlighting gaps, upcoming requirements and areas requiring management or supervisory action.
• Support leadership meetings, employee engagement sessions and business activities.
• Provide co-ordination and administrative support as required for training and development activities such as training bookings, course attendance, and joining instructions and maintenance of associated records

Selection Criteria

We’re looking for the successful candidate to bring the following knowledge, skills and behaviours to the role:

• Strong written and verbal communication skills that are relevant and effective at various levels in the organisation.
• Strong influencing and stakeholder management skills
• Ability to build trust and maintain effective relationships, even when challenged
• High emotional intelligence and understanding of impact for self and others
• Strong organisational understanding of the need for people’s development and progression.
• Effective time management and prioritisation ability
• High attention to detail and accuracy
• Strong administrative skills, with the ability to maintain records, trackers and reports to a high standard.
• Ability to plan, prioritize and respond positively to changing business needs.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Embraces change positively and adapts to new processes or priorities.
• Challenges the status quo and seeks efficient ways of working
• Ability to influence stakeholders and maintain momentum without direct management authority
• Confidence to challenge delays, follow up actions and escalation risks or concerns appropriately
• Qualified in a learning and development role to Diploma equivalent (level 5)
• Data Management or IT competent
• Qualification or exposure to STEM disciplines
• Experienced aviation/MRO professional
• Experience working within of leading Apprentice programmes
• Previous experience supporting talent, training, or workforce planning processes

What we offer you

We’re proud to offer more than just a job - we want our people to feel valued, supported, and part of a workplace that genuinely cares. If you join us, you’ll enjoy a comprehensive benefits package that includes:

• A competitive salary of up to £37,000.00 per annum that reflects your skills and experience
• A stakeholder pension to help you plan for the future
• A Cycle to Work scheme to save on a new bike and accessories
• EV Car Scheme for a greener, more cost-effective commute
• A subsidised on-site canteen to make meal planning easier and affordable
• A wide range of retailer discounts to help your money go further
• Long service awards to recognise your commitment

Life outside work

• Extra holiday allowance as a thank-you for long service.
• An active social club and regular events to help you connect and have fun

Taking care of you

• Enhanced sick pay – extra support when you’re unwell, meaning you can rest a little easier while you recover. An enhancement that grows with your time with us.
• Access to the Health Shield cash plan for a contribution to everyday healthcare costs.
• A focus on wellbeing, with support available when you need it
• Life assurance for added peace of mind
• And of course, free on-site parking!

Closing Date: 20 th November 2026

KLM UK Engineering is an equal opportunities employer committed to diversity and inclusion. We welcome applications from people of all backgrounds and are dedicated to creating an inclusive, respectful, and supportive workplace where everyone can succeed. Selection for employment will be based on merit, skills, and experience, regardless of protected characteristics or background.

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