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- Tasks: Be the first point of contact for customer enquiries and support various teams.
- Company: Join Klira, the UK's first bespoke skincare service with a supportive team.
- Benefits: Enjoy 25 days holiday, flexible working, and growth opportunities.
- Other info: Work in a vibrant London Bridge office with options for remote work.
- Why this job: Dive into a dynamic role where no two days are the same and make a real impact.
- Qualifications: Fluency in English, excellent communication skills, and a customer-centric attitude.
The predicted salary is between 25000 - 32000 £ per year.
Klira is the UK’s first truly bespoke skincare service. At the heart of our business is The Klira Special; a completely bespoke, prescriptive formulation, made fresh to order in our London Lab. Every Klira journey starts with a unique 51 question online consultation, to find out your ‘SkinSize™’ - facilitating fast and highly accurate skin diagnosis. Based in London Bridge, we are a small, supportive and ambitious team driving fast growth. This is a brilliant entry level role that will provide a varied workload and huge opportunity for learning. No two days will be exactly the same, and that’s exactly the point.
Starting with a focus on customer service, you’ll be the first point of contact for customer enquiries – requiring exceptional communication skills. The insight you will gain from this means you will have the opportunity to shape future processes based on customer feedback. You will also get involved with operational tasks, including collaborating with the lab, dermatology and marketing teams, as well as supporting the Founder with a wide range of administrative tasks that will give you exposure to all areas of the business.
Core responsibilities – starting in Customer Service:
- First point of contact for incoming enquiries
- Providing timely and effective responses to enquiries via email and live chat
- Facilitating communication between the dermatology team and patients
- Responsibility for client relations, demonstrating care and empathy
- Collaborate closely with our pharmacy team to ensure timely and successful delivery of orders
- Deliver a customer-centric mindset
- Communicate issues and escalate when necessary
- Collaborate with other departments
- Support with adhoc tasks
The standard working hours are from 9:00 am to 5:30 pm, Monday to Friday, with some flexibility.
Interview Process:
- 3 stages: Hiring Manager Interview > Task > Final interview with our Founders
- Target time 2 - 3 weeks
Klira is not your average company and the people we hire are far from ordinary. If you think you have what it takes to join our team and grow with us, then get in touch. Email your CV to sarahd@klira.skin
Requirements:
- Fluency in English is essential, with proficiency in an additional language considered a bonus
- Excellent written and verbal skills
- Ready to jump in, you will be bright, resourceful and a creative problem solver
- Customer service experience in a fast-paced environment is preferred but not mandatory
- Experience using Zendesk and Klaviyo systems is preferred but not mandatory
- Organised and effective time-management
- Administrative skills
- Customer-centric attitude
- Detail-oriented, and highly organised
- You are interested in health-tech and passionate about skincare
Benefits:
- 25 days holiday + bank holidays
- The chance to join a rapidly growing company that cares first and foremost about its people
- Potential to grow as the company grows
- Possibility to work part-time (Monday to Wednesday, with two days in the office)
- This role offers the flexibility of working either in-office at our beautiful London Bridge office, or up to 2 days a week remote
- 5 days annual ‘work from anywhere’ policy
Customer service & Growth associate in London employer: Klira
Contact Detail:
Klira Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service & Growth associate in London
✨Tip Number 1
Get to know Klira and its unique skincare service inside out. When you’re chatting with the hiring manager, show off your knowledge about their bespoke formulations and how they cater to individual skin needs. This will demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customer enquiries, it’s crucial to convey empathy and clarity. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that could give you an edge during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining our team at Klira. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer service & Growth associate in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and don’t be afraid to share a bit about your passion for skincare and customer service.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Service & Growth Associate role. Highlight any relevant experience or skills that match the job description, especially your communication skills and customer-centric mindset.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Klira!
How to prepare for a job interview at Klira
✨Know Your Klira
Before the interview, dive deep into Klira's mission and values. Understand their bespoke skincare service and how it stands out in the market. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their unique approach.
✨Showcase Your Communication Skills
As a Customer Service & Growth Associate, exceptional communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practise articulating your thoughts clearly, as this will demonstrate your ability to connect with customers and colleagues alike.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges creatively. Klira values resourcefulness, so think of examples that highlight your ability to adapt and find solutions in fast-paced environments. This will show that you're not just reactive but proactive in your approach.
✨Prepare for Collaboration Questions
Since the role involves working closely with various teams, be prepared to discuss your experience in collaborative settings. Think about times when you've worked with others to achieve a common goal, and how you can bring that teamwork spirit to Klira. This will demonstrate your readiness to contribute to their supportive team culture.