At a Glance
- Tasks: Be the first point of contact for customer enquiries and support various teams.
- Company: Join Klira, the UK's first bespoke skincare service with a supportive team.
- Benefits: Enjoy 25 days holiday, flexible working, and a chance to grow with us.
- Other info: Dynamic role with opportunities to work remotely and learn across departments.
- Why this job: Gain valuable experience in a fast-paced environment while making a real impact.
- Qualifications: Fluency in English, excellent communication skills, and a passion for skincare.
The predicted salary is between 25000 - 30000 € per year.
Klira is the UK’s first truly bespoke skincare service. At the heart of our business is The Klira Special; a completely bespoke, prescriptive formulation, made fresh to order in our London Lab. Every Klira journey starts with a unique 51‑question online consultation, to find out your ‘SkinSize™’ – facilitating fast and highly accurate skin diagnosis. Based in London Bridge, we are a small, supportive and ambitious team driving fast growth. This is a brilliant entry level role that will provide a varied workload and huge opportunity for learning. No two days will be exactly the same, and that’s exactly the point.
Starting with a focus on customer service, you’ll be the first point of contact for customer enquiries – requiring exceptional communication skills. The insight you will gain from this means you will have the opportunity to shape future processes based on customer feedback. You will also get involved with operational tasks, including collaborating with the lab, dermatology and marketing teams, as well as supporting the Founder with a wide range of administrative tasks that will give you exposure to all areas of the business.
Core Responsibilities- First point of contact for incoming enquiries
- Providing timely and effective responses to enquiries via email and live chat
- Facilitating communication between the dermatology team and patients
- Responsibility for client relations, demonstrating care and empathy
- Collaborate closely with our pharmacy team to ensure timely and successful delivery of orders
- Deliver a customer‑centric mindset
- Communicate issues and escalate when necessary
- Collaborate with other departments
- Support with ad‑hoc tasks
The standard working hours are from 9:00 am to 5:30 pm, Monday to Friday, with some flexibility.
Interview Process3 stages: Hiring Manager Interview > Task > Final interview with our Founders. Target time 2‑3 weeks.
Requirements- Fluency in English is essential; proficiency in an additional language is considered a bonus.
- Excellent written and verbal skills.
- Ready to jump in, you will be bright, resourceful and a creative problem‑solver.
- Customer service experience in a fast‑paced environment is preferred but not mandatory.
- Experience using Zendesk and Klaviyo systems is preferred but not mandatory.
- Organised and effective time‑management.
- Administrative skills and customer‑centric attitude.
- Detail‑oriented and highly organised.
- Interest in health‑tech and passion for skincare.
- 25 days holiday + bank holidays.
- The chance to join a rapidly growing company that cares first and foremost about its people; potential to grow as the company grows.
- Possibility to work part‑time (Monday to Wednesday, with two days in the office).
- This role offers the flexibility of working either in‑office at our beautiful London Bridge office or up to 2 days a week remote.
- 5 days annual ‘work from anywhere’ policy.
Customer service & Growth associate employer: Klira
Klira is an exceptional employer, offering a unique opportunity to be part of the UK's first bespoke skincare service in the vibrant London Bridge area. With a strong focus on employee growth and a supportive work culture, you will enjoy a varied workload that fosters learning and collaboration across departments. The flexibility of working arrangements, including remote options and generous holiday allowances, ensures a healthy work-life balance while contributing to a rapidly growing company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service & Growth associate
✨Tip Number 1
Get to know Klira inside out! Familiarise yourself with their bespoke skincare service and the unique consultation process. This will not only help you stand out in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customer enquiries, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our ambitious team at Klira!
We think you need these skills to ace Customer service & Growth associate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Service & Growth Associate role. Highlight relevant experiences and skills that align with our mission at Klira, especially your customer service experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Klira!
How to prepare for a job interview at Klira
✨Know Your Stuff
Before the interview, make sure you understand Klira's unique approach to skincare. Familiarise yourself with their bespoke service and the concept of 'SkinSize™'. This will show your genuine interest in the company and its mission.
✨Show Off Your Communication Skills
As a Customer Service & Growth Associate, communication is key. Prepare examples of how you've effectively handled customer enquiries in the past. Think about times when you demonstrated empathy and care, as these qualities are crucial for this role.
✨Be Ready to Collaborate
Since the role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Share specific instances where you worked with others to solve problems or improve processes, highlighting your team spirit.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's growth plans or how they gather and implement customer feedback. This shows that you're not just interested in the job, but also in contributing to the company's success.
