At a Glance
- Tasks: Lead and develop high-performing teams to deliver complex enterprise projects across North EMEA.
- Company: Doxis, a leader in Enterprise Content Management and Intelligent Information Management solutions.
- Benefits: Flexible work environment, modern office, and great benefits.
- Other info: Regular travel required across North EMEA for customer engagements and team leadership.
- Why this job: Make a real impact by driving customer success and operational excellence in a growing company.
- Qualifications: Significant leadership experience in Professional Services and proven success in project delivery.
About Doxis
Doxis helps organisations manage, automate, and secure business-critical information and processes. Through our Enterprise Content Management (ECM) and Intelligent Information Management solutions, we enable customers to improve operational efficiency, strengthen governance, and deliver better digital experiences.
As we continue to grow across North EMEA, we're looking for a Regional Director, Professional Services to lead our regional delivery organisation. In this role, you'll be responsible for driving successful customer outcomes, developing high-performing teams, and ensuring the profitable delivery of complex enterprise projects across the region.
London, United Kingdom
What You'll Do
As Regional Director, you'll lead the Professional Services organisation across North EMEA, balancing customer success, operational excellence, and commercial performance.
Your responsibilities will include:
- Leading, coaching, and developing Project Managers, Consultants, and multidisciplinary delivery teams.
- Overseeing a portfolio of complex enterprise implementation projects across multiple customers, countries, and business units.
- Driving project delivery performance while ensuring customer satisfaction, profitability, and operational excellence.
- Managing project governance, delivery risks, scope, change management, and executive-level customer escalations.
- Taking ownership of project revenue, margins, forecasting, budgets, and overall commercial performance.
- Working closely with Sales, Customer Success, Product, Engineering, and Support to ensure successful customer outcomes.
- Managing customer contracts, Statements of Work, delivery commitments, and commercial assumptions.
- Recruiting, mentoring, and developing high-performing Professional Services teams.
- Creating transparency through accurate reporting, forecasting, and proactive risk management.
- Supporting the continued growth and maturity of the Professional Services organization across the region.
What We're Looking For
- Significant leadership experience within Professional Services, enterprise software, SaaS, technology consulting, or systems implementation.
- Experience managing Project Managers, Consultants, and cross-functional delivery teams.
- Proven success delivering complex enterprise customer implementations.
- Strong commercial experience, including ownership of project revenue, margins, budgets, and forecasting.
- Experience managing senior customer stakeholders and executive-level escalations.
- Experience leading multiple concurrent customer engagements across regions or business units.
- Strong understanding of project governance, risk management, scope control, and change management.
- Experience managing customer contracts, Statements of Work, and delivery obligations.
- A track record of improving delivery performance, customer satisfaction, and project profitability.
- Experience recruiting, coaching, and developing high-performing teams.
Nice to Have
- Experience with Enterprise Content Management (ECM), document management, workflow automation, business process automation, or information management.
- Experience delivering cloud, SaaS, or hybrid enterprise solutions.
- Experience working across North EMEA and leading culturally diverse teams.
- Knowledge of revenue recognition within a Professional Services environment.
- Experience managing implementation partners, subcontractors, or offshore delivery teams.
- PMP, PRINCE2, MSP, Agile, ITIL, or similar project or programme management certifications.
- A relevant degree or equivalent professional experience.
Travel
Regular travel across the North EMEA region will be required to support customer engagements, project governance, team leadership, and internal business activities.
Doxis is one big family with flexibility and great benefits as well as a modern office with first-class equipment.
Regional Director Professional Services employer: Klippa
Doxis is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to lead in the realm of enterprise software and professional services. With a strong emphasis on employee development, you will have ample opportunities to grow your leadership skills while working with high-performing teams across North EMEA. Our modern London office, equipped with first-class facilities, combined with flexible working arrangements and comprehensive benefits, ensures a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Director Professional Services
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Regional Director Professional Services at Klippa!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Klippa or be willing to refer you for that Regional Director Professional Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Klippa who’s on the lookout for their next Regional Director Professional Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Regional Director Professional Services role at Klippa!
We think you need these skills to ace Regional Director Professional Services
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Klippa. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Klippa
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Klippa. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
